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Skills

  • Invoice generation
  • Project organization
  • Organization
  • Client communication and negotiation
  • MS Office
  • Data analysis and reporting
  • Internal Audits
  • Process improvement
  • Customer service excellence
  • RFI Scanners

Work Experiences

  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assumed full responsibility for Asana claims portfolio.
  • Developed a reputation for punctuality and hard work.
  • Achieved accuracy across the Pacific Northwest.
  • Achieved cost savings of $17.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Kept my procedure knowledge up to date by doing project management and client relations.
  • Achieved an 8 reduction in litigation costs.
  • Awarded Employee of the Year for achieving a 46% increase in customer retention within 2018.
  • Accomplished this within 2018.

Summaries

  • Achieved a 79% boost in customer satisfaction.
  • Expert in process with a strong aptitude for automated and optimized.
  • Proven track record of motivating launched to achieve team, individual, and management goals.
  • Six Sigma certified
  • Comprehensive understanding of insurance forms, procedures, and policies.
  • Proficient in promoting system by leveraging workflow optimization and budget management knowledge.
  • Detail-oriented, perceptive, and knowledgeable, with strong interpersonal and documentation abilities.
  • Examine documents and property thoroughly to detect damage, estimate costs, and maintain liability limits.
  • Jira and SAP experts with exceptional interpersonal skills.
  • Communicative and team-oriented, with QuickBooks expertise.

Accomplishments

  • Implemented workflow automation software that expedited claims approval processing, cutting down processing times by 39%.
  • Partnered with product to build a streamlined subrogation process, leading to recoveries of 18 in 2021.
  • Reviewed 15 policies per month to ensure alignment with evolving insurance regulations, avoiding fines of up to 7.
  • Enhanced fraud detection capabilities in claims processing by implementing HubSpot, leading to savings of 6 annually.
  • Optimized case management tools, leading to a 65% reduction in claim escalations.
  • Trained claims teams on regulatory changes and claims processing best practices, reducing compliance errors by 65%.
  • Reduced the average time to close cases by 11 days through the use of a proactive customer contact strategy.
  • Increased customer satisfaction rate by 24% through superior communication and transparent claims handling processes.
  • Collaborated with underwriters to reduce claim investigations time by 72%, enhancing operational turnaround.
  • Awarded President's Club for achieving a 78% improvement in claims processing efficiency across the department.

Affiliations

  • Completion, Insurance Data Analytics Workshop, Vantage, 2021
  • Attendee, Insurance Claims Management Expo, Raleigh, 2022
  • Member, Association of Insurance Compliance Professionals (AICP), 2017 - Present
  • Chapter Vice President, National Institute of Adjusting Professionals, 2023
  • Member, Society of Risk Management Professionals, 2019 - Present
  • Member, The Society of Insurance Research (SIR), 2021 - Present
  • Recipient, Best Practices Insurance Claims Analyst Award, 2024
  • Leadership Development Program, National Association of Professional Insurance Agents (PIA), 2018
  • Member, Association of Registered Professional Adjusters (ARPA), 2019 - Present
  • Certification, Certified Insurance Counselor (CIC), 2020

Certifications

  • Registered Professional Adjuster (RPA) - Beacon Labs
  • Insurance Data Reporting Specialist (IDRS) Certification - Harbor & Co.
  • Chartered Property Casualty Underwriter (CPCU) - Northwind
  • Professional in Insurance Services (PIS) - Northwind
  • Senior Claim Law Associate (SCLA) – Ironclad Systems
  • Salesforce
  • Certified Professional Insurance Investigator (CPII) - Ironclad Systems
  • Certified Insurance Counselor (CIC) - Lakeside Partners
  • CompTIA A+ Technician
  • Association for Project Management (APM)

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