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Skills

  • Basic programming knowledge
  • Data-driven Decision Making for Testing
  • Automation understanding
  • Security testing
  • Test case development
  • Business operations
  • Acceptance Test-Driven Development (ATDD)
  • First Aid/CPR
  • Automated testing frameworks (e.g., Workday)
  • API testing

Work Experiences

  • Addressed issues before development began.
  • Boosted resolution time for critical defects by 62%.
  • Analyzed and addressed recurring issues.
  • Championed the implementation of risk-based testing strategies, reducing non-critical test case redundancies and improving coverage for critical workflows.
  • Conducted stress tests on Workday.
  • Achieved this within post-launch one year.
  • Applied Agile Methodology for sprint planning.
  • Collaborated with UX designers to ensure that the user interface delivered consistent and intuitive experiences, resulting in a 23% decrease in customer support inquiries.
  • Worked effectively with metric and system departments on software defects and program issues, collaborating closely to develop innovative solutions.
  • Collaborated with DevOps to integrate testing processes into the CI/CD pipeline, preventing 5 production failures over 2016.

Summaries

  • As a highly technical and analytical Quality Assurance professional, my experience with root cause analysis has saved our team significant time, reducing future defect recurrence by 81%.
  • With over 18 years of experience in the field, I am a detail-oriented and hardworking Quality Assurance Test Specialist.
  • With an attentive and orderly nature, she is highly collaborative and organized.
  • By providing in-depth quality assurance support, it assists teams in producing exceptional products.
  • Desire to apply skills to a new role at Ironclad Systems with room for advancement.
  • Accomplished Quality Assurance Test Specialist known for resolving 11 priority defects prior to release, resulting in an overall product stability improvement of 26%. Skilled in both manual and automation testing approaches.
  • Adept at creating and managing comprehensive test plans, I have played a crucial role in reducing environmental escape bugs by 47% by aligning test environments closely with production.
  • Aligned with Agile/Scrum development processes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • As a forward-thinking Quality Assurance Test Specialist, I led a QA team in transitioning to initiative, saving 13 hours per release cycle while enhancing test coverage by 48% for Power BI.

Accomplishments

  • Collaborated with the customer support team to identify defects replicated in testing, leading to a reduction in user-reported defects by 75% over one year.
  • Reduced total open defect count by 27% through effective prioritization and collaboration with development teams, ensuring critical issues were addressed first.
  • Directed the continuous improvement process for testing, which identified 17 new areas for automation, improving overall test coverage and accuracy.
  • Facilitated cross-team collaboration sessions to identify and mitigate testing bottlenecks, reducing overall test execution time by 49% hours per sprint.
  • Jumpstarted an initiative to perform nightly automated test runs on staging servers, reducing introduction of critical defects into production environments by 47% over 2021.
  • Developed and executed comprehensive API testing suites, detecting potential failures early, shortening development cycles by 66%, and ensuring stable production releases.
  • Collaborated with security experts to harden the application by testing and prioritizing vulnerabilities, ensuring compliance with process.
  • Managed automated test script repository in initiative, resulting in improved accessibility and traceability of test scripts across 2 projects.
  • Improved security testing efforts by incorporating regular penetration tests and collaboration with security teams, identifying 38% more vulnerabilities before deployment.
  • Reduced post-release defects by 64% by implementing a shift-left testing approach in collaboration with the development team.

Affiliations

  • Project Management Institute
  • Association of Information Technology Professionals
  • Association of Technology, Management, and Applied Engineering (ATMAE)
  • Quality Assurance Institute (QAI Global Institute)
  • Society of Women Engineers
  • Agile Alliance
  • Automation Guild Community Member
  • Certified Agile Tester (CAT) by iSQI
  • IEEE Computer Society
  • Association for Computing Machinery

Certifications

  • Professional Software Testing with QTP/UFT Certification QuickBooks
  • Certified in the Governance of Enterprise IT (CGEIT)
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Ethical Hacker (CEH)
  • Six Sigma Green Belt for Lean Manufacturing
  • Certified Kanban Coach (CKC)
  • Certified Mobile Tester (CMT)
  • Certified Public Accountant

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