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Skills

  • Communications
  • Multidisciplinary team leadership
  • Team management
  • Community outreach and resource building
  • Customer service
  • Complex case management
  • Data-driven decision-making in mental health
  • Problem resolution
  • Process improvement
  • Group therapy facilitation

Work Experiences

  • Collaborated with initiative customers to determine their needs and deliver metric service.
  • Provided individualized counseling services to clients dealing with mental health and substance abuse issues.
  • Collaborated with academic institutions to develop internship opportunities, providing 4 students practical experience in a mental health setting.
  • Accelerated treatment plan initiation by procedure.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with medical providers.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Boosted Boston-area counseling by collaborating with interdisciplinary practitioners to develop a 10-prong approach.
  • Developed new policies in collaboration with the legal team.
  • Developed a community-based counseling program to address method and initiative issues.

Summaries

  • Lead Mental Health Worker with 3 years of experience in program environments.
  • Accustomed to high-pressure environments, specializing in crisis de-escalation and reducing the need for physical interventions by 32% through training and policy improvements.
  • Individual and group therapy sessions assisted clients in identifying and addressing substance abuse issues.
  • An established leader in community outreach, successfully integrated 8 new mental health resources into the referral system to better support community needs.
  • Clear understanding of performance reporting and team leadership as well as performance reporting training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved a 83% reduction in delayed care.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Boosted client appointments by 65% across the Northeast.
  • Committed to enhancing interdisciplinary communication, resulting in improved treatment plans for high-risk patients and a 80% reduction in delayed care.

Accomplishments

  • Led quarterly interdisciplinary meetings to evaluate complex cases, promoting collaboration and achieving faster resolution for 61% of cases.
  • Managed a caseload of high-risk clients, delivering consistent support that resulted in a 49% decrease in psychiatric hospital readmissions.
  • Developed and implemented individualized care plans for clients based on psychosocial assessments, reducing incidents of crisis intervention by 84%.
  • Established an ongoing performance improvement initiative that increased client satisfaction scores by 20% over a 2019-year period.
  • Tailored therapeutic interventions to meet the diverse needs of clients from different cultural backgrounds, leading to a 54% improvement in engagement outcomes.
  • Spearheaded new service initiatives that increased client enrollment in outpatient programs by 38%, enhancing long-term therapeutic outcomes.
  • Recruited, trained, and onboarded a team of 7 mental health professionals, ensuring seamless integration into clinical workflow and reducing turnover by 60%.
  • Provided trauma-informed care training to 15 clinical and administrative staff, enhancing service delivery for clients with histories of trauma.
  • Facilitated communication between mental health service providers and child welfare agencies, ensuring timely and coordinated services for 13 at-risk youth.
  • Integrated 5 new community-based programs and services into the referral network, expanding support options available to clients.

Affiliations

  • American Marketing Association
  • National Alliance on Mental Illness (NAMI)
  • Collaborative membership with the National Child Traumatic Stress Network (NCTSN)
  • Certified Behavioral Health Case Manager awarded by process
  • Association of Information Technology Professionals
  • American Psychological Association (APA) Division 56 - Trauma Psychology
  • Participating Member of The National Consortium on Stigma and Empowerment (NCSE)
  • Council of Clinical Mental Health Counselors (CCMHC)
  • National Association of Social Workers
  • Project Management Institute

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Mental Health Professional (CMHP)
  • Certified Public Accountant (CPA)
  • Certified Psychological First Aid (CPFA)
  • Google Certified Professional Cloud Architect
  • National Certified Counselor (NCC)
  • Project Management Professional (PMP)
  • Certified Anger Management Specialist (CAMS)
  • Certified Family Recovery Specialist (CFRS)
  • Certified Peer Specialist (CPS) Certification

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