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Skills

  • Client advocacy
  • Diagnostic assessments
  • Group therapy facilitation
  • Electronic Health Records (EHR) management
  • First Aid/CPR
  • Individual and group counseling
  • Early intervention strategies
  • Treatment planning
  • Communications
  • Advocacy and legal liaison

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Assessed and refined workflow processes to reduce intake times for new clients, cutting the wait time for evaluations by the past year.
  • Developed personalized care plans.
  • Delivered trauma-informed care.
  • Championed a client advocacy project.
  • Developed and enforced new policies in collaboration with the legal team, ensuring the department's compliance with method.
  • Delivered presentations at professional development conferences.
  • Collaborated with medical providers.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with academic institutions.

Summaries

  • Adept in individual and group counseling, providing tailored interventions that led to a 41% reduction in client relapse rates.
  • Lead Mental Health Worker with 11 years of successful process improvement and quality assurance experience.
  • Compassionate and results-driven.
  • Accustomed to high-pressure environments, specializing in crisis de-escalation and reducing the need for physical interventions by 32% through training and policy improvements.
  • Strengths in risk assessment and process improvement backed up by Community and Public Service training.
  • Collaborated with interdisciplinary teams.
  • Achieved a 84% reduction in forced interventions.
  • Collaborated with law enforcement for effective crisis responses.
  • Collaborated with law enforcement to resolve mental health emergencies without resorting to involuntary measures, leading to a 67% reduction in forced interventions.
  • Added 15 strategic partnerships.

Accomplishments

  • Collaborated with 2 nearby mental health centers to share best practices, improving client outcomes across multiple facilities by 77%.
  • Recruited, trained, and onboarded a team of 7 mental health professionals, ensuring seamless integration into clinical workflow and reducing turnover by 60%.
  • Provided trauma-informed care training to 15 clinical and administrative staff, enhancing service delivery for clients with histories of trauma.
  • Collaborated with team of 5 in the development of metric.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led quarterly interdisciplinary meetings to evaluate complex cases, promoting collaboration and achieving faster resolution for 61% of cases.
  • Collaborated with legal teams and advocacy groups to ensure compliance with mental health laws and policies, reducing patient legal disputes by 15%.
  • Conducted intake interviews and mental health assessments for potential clients, decreasing diagnostic wait times by category.
  • Facilitated communication between mental health service providers and child welfare agencies, ensuring timely and coordinated services for 13 at-risk youth.
  • Chaired conflict resolution meetings between team members, leading to improved staff cooperation and a 25% improvement in workplace communication.

Affiliations

  • Member of Multidisciplinary Response Team Austin
  • Certified Behavioral Health Case Manager awarded by process
  • American Medical Informatics Association
  • Psychiatric Rehabilitation Association (PRA)
  • Certification in Mental Health First Aid awarded by Summit Group
  • Coalition for Behavioral Health Organizations
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Affiliation
  • National Board for Certified Counselors (NBCC)
  • Collaborative membership with the National Child Traumatic Stress Network (NCTSN)
  • International Council of Nurses

Certifications

  • Certified Integrated Care Specialist (CICS)
  • Certified Trauma Treatment Specialist (CTTS)
  • Certified Crisis Intervention Counselor (CCIC)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • National Certified Counselor (NCC)
  • Counselor-In-Training (CIT)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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