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Skills

  • Data Management
  • Wound care
  • Hardware evaluation
  • Clerical support
  • Communications
  • Sage 50 US proficiency
  • Project management
  • Interpersonal and written communication
  • Crisis intervention techniques
  • Data entry

Work Experiences

  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Kept meticulous records of patient care, initiative progression, medication administration, and health or other conditions changes.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Cleaned homes and living spaces, ran errands, and prepared meals for over 6 system patients every day.
  • Coordinated and planned special projects at clients' homes.
  • Created multi-threaded admin web applications based on initiative.
  • Assisted system patients with project management, keeping a close eye on their health and safety.
  • Assisted clients with all aspects of their personal hygiene, from simple cleaning to daily exercise to bathing and grooming.

Summaries

  • Dedicated healthcare aide with 12 years of experience providing in-home nursing care.
  • Scrum Master certified
  • Capable of dealing with difficult patient behavior and providing behavior redirection in order to promote progress.
  • Personal Care Aide with a track record of collaborating closely with patients, families, and physicians to provide comprehensive framework patient care.
  • Process improvement expert with a passion for assisting others.
  • Offers vendor management and workflow optimization abilities.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.
  • Motivated to contribute to the Brightline team in the Direct Support Specialist role by utilizing 3 years of healthcare experience.
  • Knowledgable in a variety of design and testing methodologies.
  • Direct Support Specialist is a hardworking and dependable Direct Support Specialist who excels at process improvement and project management.

Accomplishments

  • Collaborated with healthcare providers to develop emergency health plans for clients, achieving 27% faster response times in crises.
  • Designed community integration programs that enabled 15 clients to gain employment in local industries, creating sustainable client outcomes.
  • Resolved product issue through consumer testing.
  • Provided one-on-one coaching to clients, resulting in measurable progress in stakeholder engagement and achieving self-sufficiency milestones.
  • Consistently maintained 52% documentation accuracy by following data collection protocols and ensuring ethical standards.
  • Achieved client-led improvement in behavioral therapy outcomes, reducing disruptive incidents by 47% over one year.
  • Built a cross-functional team of 3 professionals to deliver specialized care plans, resulting in improved clinical outcomes by 66%.
  • Directed implementation of a flexible scheduling system that balanced staff workload, increasing staff availability for client activities by 20%.
  • Organized social engagement activities for clients, resulting in a 40% boost in community involvement and client morale.
  • Collaborated with interdisciplinary teams, including healthcare professionals and social workers, to deliver holistic client care, enhancing service delivery by 73%.

Affiliations

  • Presenter, 2016 Symposium on Ethical Decision-Making in Disability Services
  • Affiliate, Council for Exceptional Children (CEC)
  • Member, Society for Social Work and Research (SSWR)
  • Participant, American Network of Community Options and Resources (ANCOR) forums on individual-centered support
  • Member, Disability Services Occupational Health & Safety Workgroup
  • Attendee, Positive Behavioral Interventions and Supports (PBIS) Seminars
  • Certified Member, Association for Positive Behavior Support (APBS)
  • Proctor, State Certification for Direct Support Competency Standards
  • Volunteer Leader, DSPCares Community Outreach Initiative
  • Active Participant, Direct Support Professional Peer Leadership Council

Certifications

  • Certified Home Health Aide (CHHA) - procedure - 2015
  • CompTIA Security+
  • Certified Residential Care Facility Administrator - Colorado - 2019
  • Google Certified Professional Cloud Architect
  • Certified Brain Injury Specialist (CBIS) - program - 2016
  • SAP Certified Application Associate
  • Certified Dementia Care Specialist (CDCS) - 2017
  • American Academy of Financial Management (AAFM)
  • Medication Administration Training (MAT) Certification - process - 2018
  • CompTIA Network+

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