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Skills

  • Data entry
  • Administrative support
  • Document scanning
  • Database management
  • 2 WPM typing speed
  • Business correspondence
  • Accurate incident reporting
  • Crisis intervention techniques
  • Product testing
  • Hardware evaluation

Work Experiences

  • Planned and prepared healthy meals and snacks for clients with special dietary needs such as diabetes, low sodium, and high protein.
  • Achieved 15% on-time attendance.
  • Kept meticulous records of patient care, initiative progression, medication administration, and health or other conditions changes.
  • Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities, and family visits.
  • Was in charge of inbound and outbound correspondence, which included mail, e-mail, and faxes.
  • Was in charge of supervising, directing, and hiring household staff such as nannies, housekeepers, and chefs.
  • Initiative helped me achieve $176,000.
  • Assisted clients with all aspects of their personal hygiene, from simple cleaning to daily exercise to bathing and grooming.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Entered data into the SAP system, including payments, account information, and call logs.

Summaries

  • Professional with over 8 years of experience providing companionship and emotional support to patients who is accommodating and respectful.
  • Basic resuscitation techniques and vitals monitoring knowledge.
  • Motivating leader who has built and managed framework teams in the past.
  • Motivated to contribute to the Brightline team in the Direct Support Specialist role by utilizing 3 years of healthcare experience.
  • Personal Care Aide with a track record of collaborating closely with patients, families, and physicians to provide comprehensive framework patient care.
  • Motivated Direct Support Specialist with experience managing large-scale projects, including budgeting and administration.
  • Scrum Master certified
  • Emotional, physical, and social support strategies are well-versed.
  • Ability to recognize framework issues and integrate method solutions to achieve initiative.
  • Dedicated professional with experience working with patients with process and initiative disabilities and illnesses.

Accomplishments

  • Increased sales 15% over the past year.
  • Consistently ensured 17% compliance with industry regulations by conducting regular audits and staff refresher training.
  • Successfully advocated for disability rights within the organization, leading to new accessibility initiatives that increased participation by 78%.
  • Advocated for a client-centered approach within the organization, leading to modifications in organizational policies that enhanced client autonomy.
  • Successfully transitioned 7 clients from supported living to independent housing through personalized life skills training.
  • Documented and resolved process which led to category.
  • Collaborated with team of 6 in the development of method.
  • Achieved client-led improvement in behavioral therapy outcomes, reducing disruptive incidents by 47% over one year.
  • Advocated for and implemented employee wellness programs to boost job satisfaction among direct support professionals, increasing retention by 32%.
  • Served as the primary point of contact between client families and care providers, ensuring transparent communication and resolving 7 issues per quarter.

Affiliations

  • Affiliate, Council for Exceptional Children (CEC)
  • Lead Volunteer, Autism Speaks Phoenix Resource Fair
  • Attendee, 2019 Annual Symposium on Emotional and Behavioral Disorder Support Techniques
  • Mentor, Direct Support Specialist Certification Preparation Program
  • Co-Facilitator, Educational Workshop on Resource Coordination Best Practices
  • Co-Chair, Direct Support Advocacy and Policy Group
  • Participant, American Network of Community Options and Resources (ANCOR) forums on individual-centered support
  • Attendee, Positive Behavioral Interventions and Supports (PBIS) Seminars
  • Participant, Direct Support Workforce Development Initiative
  • Proctor, State Certification for Direct Support Competency Standards

Certifications

  • Food Safety Certification for Caregivers - framework - 2021
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Service Specialist (CSSS) - 2022
  • QMAP (Qualified Medication Administration Personnel) Certification, Arizona, 2017
  • Adult First Aid/CPR/AED Instructor Certification - program - 2016
  • OSHA 10-Hour General Industry (Healthcare) Certification - 2023
  • SHRM Certified Professional (SHRM-CP)
  • Human Services Board-Certified Practitioner (HS-BCP) - Center for Credentialing & Education 2020
  • Certified Home Health Aide (CHHA) - procedure - 2015

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