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Skills

  • Communications
  • Process streamlining
  • Time management and prioritization
  • 14 WPM typing speed
  • Organization
  • Mail handling
  • Process improvement
  • Business Administration
  • Team building
  • Report analysis

Work Experiences

  • Oversaw a complex annual meeting with 8 presenters, 17 international attendees, and a $13 budget that included livestream production, remote location arrangements, and senior executive accommodations.
  • Assisted the store manager.
  • Coordinated interdepartmental communication on special projects, resulting in a 29% reduction in delays and miscommunications.
  • More than 3 Miscellaneous executives had their schedules organized and updated by me.
  • Achieved a 56% reduction in delays.
  • Coordinated during key promotional periods.
  • Coordinated logistics between contractors and vendors.
  • Contributed to the creation of new strategic initiatives.
  • Contributed to a 53% growth in annual revenue.
  • Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.

Summaries

  • Achieved a 52% improvement in product accessibility.
  • Supporting leaders in management and executive roles for over 8 years.
  • Executive Assistant with a passion for developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and help the company meet its goals.
  • Executive Assistant to the Store Manager is a multi-talented Executive Assistant to the Store Manager who is consistently rewarded for planning and operational improvements.
  • Advanced expertise in Microsoft Excel, utilizing PivotTables and VLOOKUP to streamline reports for weekly executive reviews, improving actionable insight extraction by 15%.
  • Achieved a 99% on-time appointment rate.
  • Senior Executive Administrator with 17 years of experience who is proactive.
  • Analyzed sales performance data and developed informative executive presentations, aiding in the formation of strategic initiatives and contributing to management success.
  • Adept at payroll and attendance tracking.
  • Within Miscellaneous, senior Executive Assistant to the Store Manager and outstanding performer in vendor management and quality assurance.

Accomplishments

  • Led the preparation of customer satisfaction reports, providing actionable insights that improved client feedback scores by 38% annually.
  • Automated administrative tasks using ServiceNow, resulting in a time savings of 81% in daily operations.
  • Documented and resolved metric which led to framework.
  • Trained and mentored a team of 11 administrative assistants, resulting in a 20% improvement in team efficiency and KPIs.
  • Collaborated with department heads to establish a weekly reporting cadence, improving the accuracy of decision-making by 72%.
  • Led a project to streamline vendor communications, reducing lead time on essential supplies by 20%.
  • Executed staff scheduling and payroll accuracy review, ensuring that payroll variances decreased by 73%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated the scheduling and execution of high-level meetings with senior management, ensuring 35% adherence to agendas.
  • Reduced project delivery timelines by 30% through effective stakeholder management and cross-department coordination.

Affiliations

  • American Productivity & Quality Center (procedure)
  • Institute of Certified Professional Managers (ICPM)
  • Leadership Development for Executive Assistants program (LDEA)
  • Society of Human Resource Management
  • American Society of Administrative Professionals (ASAP)
  • Business and Office Ethics Certification (BOEC)
  • National Association of Professional Women (NAPW)
  • International Council for Inventory Owners and Managers (ICIOM)
  • Toastmasters
  • The Office Professionals Network (OPN)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Certified Professional Office Manager (CPOM) by Advanced Career Training
  • Lean Six Sigma Yellow Belt Certification
  • Cisco Certified Network Associate (CCNA)
  • Data-Driven Professional Certification by Ironclad Systems
  • Microsoft Office Specialist (MOS): Microsoft Excel Certification
  • Advanced Microsoft PowerPoint Certification by HubSpot
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Certified Vendor Manager (CVM)

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