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Skills

  • Supervision
  • Regulatory compliance
  • Compliance with Six Sigma management
  • Operational improvement
  • Business operations
  • Budgets
  • Clearance settlement procedures
  • Financial crime detection technologies (Jira)
  • Category equipment
  • Bank security expert

Work Experiences

  • Achieved 66% greater accuracy in resource planning.
  • Compared process applications to outline specifications in order to approve, reject, or suggest changes to files.
  • Achieved results in one year.
  • Designed targeted outreach campaigns to increase awareness of remittance services in Portland, growing the customer base by 36% within several months.
  • Achieved clean audit results.
  • Reviewed and edited loan agreements to improve efficiency and accuracy.
  • Achieved Excellence Award for highest transaction speed and accuracy.
  • Collaborated with the marketing team to promote a new remittance feature, leading to a 80% increase in user engagement.
  • Designed targeted outreach campaigns.
  • Reviewed more than 6 financial statements per 18 months.

Summaries

  • Objective Miscellaneous leader who has led financial systems and programs to success.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Committed to improving service delivery outcomes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Meet bank and customer service standards on a regular basis.
  • Dedicated Remittance Officer with 15 years of administrative and operations management experience.
  • Adept at building relationships with 5+ external partners.
  • Boosted client loyalty.
  • Achieved a 16% increase in transaction volume.

Accomplishments

  • Worked closely with the IT department to address system vulnerabilities, reducing unauthorized access incidents by 17%.
  • Led implementation of new fraud detection tools, reducing fraudulent transactions by 38% within 6 months.
  • Supported the successful launch of a new cross-border remittance service for the Pacific Northwest, attracting 6 new customers within the first the past year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Onboarded over 14 new corporate clients in 2016, increasing transaction volume and contributing to company revenue growth.
  • Digitized manual remittance procedures, decreasing processing time by 8 hours and improving overall workflow efficiency.
  • Enhanced end-to-end customer experience by introducing automated notifications, increasing customer satisfaction scores by 19%.
  • Collaborated with compliance teams to enhance regulatory reporting, decreasing auditing discrepancies by 75%.
  • Successfully managed a remittance platform upgrade, ensuring 51% up-time throughout the migration with zero customer impact.
  • Spearheaded development of real-time payment tracking feature, resulting in a 30% reduction in customer service tickets.

Affiliations

  • Remittance Technology International Forum
  • International Financial Services Association (IFSA)
  • International Payments Conference Delegation
  • American Medical Informatics Association
  • ISO 20022 Certification Committee
  • Society of Women Engineers
  • Financial Data Privacy and Security Committee
  • Association of Certified Fraud Examiners (ACFE)
  • Freemason
  • National Association of Social Workers

Certifications

  • International Remittance Experts Certification
  • CompTIA Network+
  • Certified AML and KYC Officer
  • Diploma in International Cash Management (CertICM)
  • Certified Fraud Examiner (CFE)
  • Money Services Business Compliance Certification
  • First Aid/CPR Certified
  • Certified Risk and Compliance Management Professional (CRCMP)
  • Project Management Professional (PMP)
  • Certified Information Systems Auditor (CISA)

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