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Skills

  • Bedside manner and patient rapport building
  • Medical office administration
  • Operational improvement
  • Relationship development
  • Chronic disease management
  • Medical records management
  • Organization
  • Project organization
  • Improving patient adherence through communications and care planning
  • Communications

Work Experiences

  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Achieved near 100% functional rates for medical devices.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Collaborated with physicians and nurses.
  • Captured vital statistics.
  • Immediately informed Bilingual Medical Assistant of any unusual or urgent circumstances in the patients' condition or environment.
  • Acted as a liaison between departments to manage 13 patient referrals monthly and ensure seamless care coordination.
  • Consistently reduced billing errors by 44% %.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Collected blood, urine, and stool samples from patients.

Summaries

  • Achieved results within 18 months.
  • Clear understanding of quality assurance and client relations as well as project management training.
  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Schedules appointments efficiently and keeps track of patient insurance information.
  • Costs were consistently reduced while profits were increased.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bilingual Medical Assistant with 7 years of successful project management and vendor management experience.
  • Adept Bilingual Medical Assistant.
  • Independent worker with extensive medical experience and a meticulous nature dedicated to providing the best possible care to patients.

Accomplishments

  • Awarded Outstanding Service Award for outstanding teamwork in contributing to improved patient satisfaction scores by 33% in the 18 months.
  • Achieved Six Sigma in medical interpreting, which improved communication efficiency for Spanish-speaking patients by 58%.
  • Developed and implemented method designed specifically for Spanish-speaking diabetic patients, leading to a 15% improvement in overall health.
  • Initiated new post-procedure follow-up calling system which increased patient contacts within the past year by 66% and reduced readmission rates.
  • Scheduled and managed follow-up appointments for 7 patients monthly, ensuring continuity of care and reducing missed appointments by 61%.
  • Worked closely with multidisciplinary teams to ensure smooth and timely transition of 11 patients from outpatient to inpatient care.
  • Collaborated across departments to facilitate the successful referral of 9 patients per month, reducing patient transfer delays by 67%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed comprehensive patient check-ins in both English and French, reducing the likelihood of missed information due to language gaps by 62%.
  • Resolved product issue through consumer testing.

Affiliations

  • Hospice and Palliative Nurses Association (HPNA)
  • Society of Human Resource Management
  • International Council of Nurses
  • American Association of Medical Assistants (AAMA)
  • International Medical Interpreters Association (IMIA)
  • Society of Women Engineers
  • American Society of Safety Professionals
  • American Academy of PAs (AAPA)
  • American Red Cross – Health Services Volunteer
  • Rotary International

Certifications

  • Telehealth Certification - American Telemedicine Association (ATA)
  • Spanish Medical Terminology Interpreter Certification – initiative
  • Google Certified Professional Cloud Architect
  • EKG Technician Certification (CET) - method
  • Medical Terminology Proficiency Certification - program
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators (NAHUC)
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB)
  • Cultural Competency Certification for Healthcare Professionals - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)

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