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Skills

  • Financial discrepancy resolution
  • Supervision
  • First Aid/CPR
  • Patient care process improvement
  • Process improvement
  • Audit preparation and success
  • Conflict resolution
  • Budget Management
  • Billing and coding accuracy
  • Expenditure reduction

Work Experiences

  • Coordinated telemedicine appointments during the program, maintaining uninterrupted access to care for 15 patients.
  • Developed relationships with vendors.
  • Achieved a 84% increase in department efficiency.
  • Developed and maintained relationships with vendors for purchasing medical and office supplies, negotiating savings of $9 annually.
  • Delivered concise and responsive communication to upper management, resulting in improved transparency and faster decision-making.
  • Achieved 47% completion.
  • Developed resource-tracking guidelines.
  • Coordinated between various departments.
  • Compiled and distributed patient data for insurance claims, resulting in a 3% reduction in claim rejections.
  • Contributed to data-driven decision-making.

Summaries

  • Achieved time savings of over 7 administrative hours weekly.
  • Achieved compliance during metric.
  • Collaborative Unit Associate with a talent for improving patient care processes, decreasing patient turnaround time by 7 minutes and elevating overall patient satisfaction.
  • Consistently improved workflow efficiency.
  • Accomplished Unit Associate adept in billing and coding accuracy, streamlining processes and resolving 15% of discrepancies for improved financial outcomes.
  • Achieved a 70% accuracy rate.
  • Unit Associate is a well-organized Unit Associate who is well-versed in healthcare processes and administrative requirements.
  • Adept at analytical unit tasks during 2016 cycle.
  • Collaborative Unit Associate.
  • Built onboarding programs.

Accomplishments

  • Created patient discharge instructions using Salesforce, improving patient understanding and compliance with post-care instructions.
  • Identified workflow bottlenecks and implemented process improvements, reducing patient check-in times by 31% minutes.
  • Led a process improvement project to streamline communication between 4 departments, improving workflow by 64%.
  • Collaborated with a multidisciplinary team to enhance unit protocols, improving treatment accuracy and patient outcomes by 49%.
  • Monitored and tracked prescription orders for 15 patients, achieving a 22% improvement in timely deliveries.
  • Initiated a system-wide update of digital records to improve HIPAA compliance, reducing errors by 64%.
  • Reduced staff scheduling conflicts by updating staffing protocols, leading to 68% decrease in shift gaps.
  • Established best practices for the unit's financial documentation, reducing discrepancies and improving audit outcomes by 77%.
  • Collaborated with team of 10 in the development of metric.
  • Optimized the medication dispensing process, reducing medication turnaround time by 17%.

Affiliations

  • American Health Care Association (AHCA)
  • Association of Clinical Documentation Integrity Specialists (ACDIS)
  • Society of Women Engineers
  • Society of Human Resource Management
  • Project Management Institute
  • National Society of Leadership and Success (NSLS)
  • Association for Supply Chain Management (APICS)
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Academy of Professional Coders (AAPC)
  • Society for Human Resource Management (SHRM)

Certifications

  • Six Sigma Green Belt Healthcare Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Medical Billing and Coding Specialist
  • Certified Public Accountant (CPA)
  • Certified Medical Administrative Assistant (CMAA)
  • Project Management Professional (PMP)
  • Healthcare Compliance (CHC) Certification
  • Certified Healthcare Administrative Professional (cHAP)
  • Registered Health Information Technician (RHIT)

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