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Skills

  • Golf course safety inspections
  • Budgets
  • Golf course equipment maintenance
  • MS Office
  • Relationship development
  • Business operations
  • Communications
  • Course aesthetics enhancement
  • First Aid/CPR
  • Grass fertilization and care scheduling

Work Experiences

  • Assisted guests with food orders.
  • Assisted in the daily scheduling of tee times and monitored course occupancy to prevent overbooking while maintaining a seamless flow of play.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Achieved a 23% improvement in participant feedback.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Collaborated with groundskeepers.
  • Transported Jira to 18 months customer locations.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Assisted in conducting daily course safety inspections.
  • Assisted guests with ride and attraction transactions to ensure that they had a good time.

Summaries

  • Certified in PMP, ensuring compliance with turf care standards, and proper application of chemicals to enhance the course's health and longevity.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Balanced a variety of responsibilities.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at assisting in event planning and preparations, successfully delivering tournaments with up to 15 participants at Austin, ensuring positive golfer feedback.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved improved turf health and equipment longevity by working closely with groundskeepers to develop strategic fertilization and grass care schedules.
  • Within Miscellaneous, senior Golf Course Assistant and outstanding performer in team leadership and data analysis.
  • Clear understanding of quality assurance and data analysis as well as strategic planning training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Implemented a new tee time management system that reduced scheduling conflicts by 81% and improved golfer experience.
  • Organized bi-weekly meetings with the golf course management team to review member feedback and ensure timely improvements.
  • Maintained and calibrated irrigation systems, helping to reduce water consumption by 30% over 3 years.
  • Successfully managed SAP to track golf course equipment usage, resulting in reduced mechanical breakdowns by 26%.
  • Improved bunker sand consistency by implementing a new raking process, reducing player complaints by 37%.
  • Engaged closely with members to address maintenance feedback, resulting in the improvement of satisfaction scores by 59% points.
  • Resolved product issue through consumer testing.
  • Prepared daily reports on course conditions to assist senior staff in making maintenance decisions with greater efficiency.
  • Led a safety training program for new staff, reducing incidents involving equipment misuse by 83%.
  • Took charge of routine environmental checks, ensuring compliance with local regulations and passing inspections with no violations.

Affiliations

  • Member of the United States Golf Association (USGA) Rules Committee since 2019, ensuring compliance with evolving regulations.
  • Active volunteer at regional charity tournaments with Ironclad Systems, aiding in both event organization and fundraising efforts.
  • American Marketing Association
  • First Tee Coach Certification - Offering mentorship and skills development to youth golfers, fostering early engagement with the sport.
  • Member of the Sports Turf Managers Association (STMA) since 2022, emphasizing collaboration on sports surface management.
  • Freemason
  • Association for Computing Machinery
  • First Aid and CPR/AED Certified through Brightline as a critical aspect of player safety management on the course.
  • Certified Irrigation Designer (CID) - Recognized for contributions to optimizing water usage in course operations.
  • Certified Turfgrass Professional (CTP) - Completed certification to improve course maintenance techniques and adherence to environmental protocols.

Certifications

  • Project Management for Hospitality Events Certificate - framework
  • Golf Event Planning and Management Certification - program
  • GIS in Golf Course Management Certificate - Harbor & Co.
  • CompTIA Security+
  • Advanced Turfgrass Management Certificate - system or Summit Group
  • Certified Guest Service Professional (CGSP), American Hotel & Lodging Educational Institute (AHLEI)
  • CompTIA Network+
  • Certified Sports Turf Manager (CSTM) - initiative
  • Sustainability in Golf Course Management Certification - method
  • Certified Hospitality Sales Professional (CHSP) - method

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