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Skills

  • Risk management processes and analysis
  • First Aid/CPR
  • Dinner service planning
  • Strong verbal communication
  • Project management
  • Process implementation
  • Inspection reviews
  • Food preparation
  • Communications
  • Staff development

Work Experiences

  • Examined departmental documents to determine how they should be distributed and filed.
  • Achieved a 39% improvement in system throughput.
  • Calculated metric and procedure information to properly distribute customer funds.
  • Achieved savings over a the past year.
  • Achieved a 40% reduction in recurring issues.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Answered 14 calls per two years to help customers with their questions and concerns.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Double-checked the data's accuracy and integrity.
  • Used my knowledge of stock prices and trending changes to optimize collateral approaches.

Summaries

  • Manage high-value transactions between customers and businesses accurately.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Operations Representative with 9 years of successful vendor management and quality assurance experience.
  • Achieved error reduction of 23%.
  • Strengths in strategic planning and client relations backed up by Miscellaneous training.
  • Adept at achieving high-performance outcomes.
  • Accommodated business growth.
  • Achieved a 32% improvement in operational KPIs.
  • Adaptable Operations Representative skilled in cloud-based system transitions and software integrations. Delivered a 38% reduction in error rates by revitalizing data management systems and automating manual tasks. Effectively trained employees on new protocols for increased efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Resolved
  • Won
  • Increased
  • Created
  • Recorded
  • Proposed
  • Prepared
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Streamlined
  • Business Development: Initiated two key partnerships which resulted in initiative revenue growth.

Affiliations

  • Business Process Management Institute (BPMI)
  • International Operations and Process Optimization Group
  • National Association of Social Workers
  • Certified Supply Chain Professional (CSCP)
  • Project Management Institute
  • Operations and Logistics Professional Society
  • Association for Supply Chain Operations and Planning (ASCOP)
  • Society of Business Analysts and Operations Managers
  • American Society of Safety Professionals
  • Institute for Operational Excellence

Certifications

  • CompTIA Network+
  • ServSafe
  • Customer Experience Certification (CEC) – Ironclad Systems
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Production and Inventory Management (CPIM) - APICS
  • Six Sigma Black Belt Certification - Ironclad Systems
  • CompTIA Security+
  • Lean Six Sigma Green Belt Certification – Summit Group
  • Operational Excellence Certification | Cedar Works

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