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Skills

  • Manual testing
  • Continuous integration/continuous deployment (CI/CD)
  • Regulatory compliance
  • Social development and integration
  • Relationship development
  • Database Testing
  • Functional testing
  • Defect Management
  • SmartBoard
  • Customer service

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero critical defects in 2017.
  • Analyzed quality metrics and defect reports to provide actionable insights, leading to a 32% reduction in post-release failures.
  • Achieved reduction over the past year.
  • Achieved 39% fewer security flaws post-launch.
  • Collaborated with development teams.
  • Oversaw the delivery of system project by process team, which resulted in initiative.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved no major post-launch defects.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Critical thinker with extensive experience in automated testing frameworks.
  • Achieved a 53% faster defect resolution.
  • Customer-focused Testing Specialist adept at reducing customer-reported issues by 19% through strategic test plan optimization and in-depth defect tracking.
  • Collaborative Testing Specialist.
  • Credited for reducing production downtime by 15%.
  • Achieved Outstanding Service Award for zero critical defects.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Testing Specialist is a multi-talented Testing Specialist who is consistently rewarded for planning and operational improvements.
  • Strengths in client relations and project management backed up by Miscellaneous training.

Accomplishments

  • Coached and mentored junior testers on testing methodologies, resulting in a 45% improvement in team effectiveness and speed.
  • Contributed to an agile development environment by regularly participating in sprint planning sessions to define and refine acceptance criteria for testing.
  • Collaborated with sales to establish a continuous testing pipeline, aligning DevOps automation tools with QA practices to increase deployment frequency by 2.
  • Designed and executed comprehensive API testing strategy, ensuring seamless data integration and reducing connection errors by 63%.
  • Led efforts to integrate test management tools such as Workday into daily workflows, resulting in better traceability of test cases and results.
  • Obtained Scrum Master in Workday, applying new testing practices that enhanced test case accuracy and reduced regressions by 58%.
  • Developed robust testing procedures that identified 13 critical defects, preventing major production delays.
  • Identified bottlenecks in the end-to-end testing process and implemented process improvements, cutting test cycle times by 59%.
  • Partnered with stakeholders and developers to design and document testing requirements for a ServiceNow-driven application.
  • Developed custom test scripts using system to automate complex workflows, slashing regression testing time by 59%.

Affiliations

  • Completed the OWASP Foundation Web Application Security Testing Workshop - 2019
  • Member of TechWell's STAR Conferences (STARWest/STAREast) since 2016
  • Part of the Global Software Architecture Summit (GSAS)
  • Active member of the DevOps Agile Skills Association (DASA)
  • Active contributor to Testing and QA podcast series: method
  • Certified in API Testing from Postman Academy - 2015
  • Project Management Institute
  • Active participant in the Software Quality Assurance and Testing (SQA&T) community forums and workshops
  • National Association of Social Workers
  • Association of Information Technology Professionals

Certifications

  • DevOps Test Engineer Certification - Meridian
  • Certified Cloud Tester - Northwind
  • SHRM Certified Professional (SHRM-CP)
  • Certified Agile Tester (CAT)
  • CompTIA Network+
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Certified Business Analysis Professional (CBAP)
  • Python Automation Certification - Tableau
  • Google Certified Professional Cloud Architect

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