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Skills

  • Policy and procedure adherence
  • Public speaking
  • Strategic planning and analysis
  • Interpersonal communications
  • Team management
  • Process implementation
  • Hardware evaluation
  • Operational improvement
  • Pricing tool development
  • Project organization

Work Experiences

  • Method was planned and carried out by me.
  • Successfully led key projects that yielded a framework.
  • Got better.
  • Hired and trained new employees, demonstrating the most effective ways to serve clients and visitors.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Worked with the waitstaff to ensure that the buffet areas were cleaned on a regular basis and that hot and cold items were quickly replenished.
  • Made a proposal
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Guided
  • Provided management with initiative updates on renewal progress, at-risk renewals, and renewal forecasts.

Summaries

  • Over 2 years of experience as a high-performing leader and operations manager, delivering successful improvements in business operations, profitability, and team development.
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Service-driven
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Dependable and courteous self-starter and team player seeking to apply previous experience to a standard position with a forward-thinking organization.
  • Assistant Hotel Manager with 13 years of successful team leadership and process improvement experience.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • Excellent communication skills are offered by this polished hotel manager.
  • Articulate
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.

Accomplishments

  • Developed contingency plans for emergency situations including natural disasters, resulting in smoother operations during unexpected events.
  • Initiated a supplier review process, renegotiating contracts leading to a cost reduction of $17 while improving the quality of supplied goods by 83%.
  • Collaborated with local tour agencies to create partnership packages, increasing guest participation in local experiences by 73% and delivering $14 in additional revenue.
  • Worked with chefs and F&B leadership to revamp the restaurant menu, significantly increasing average ticket size by 10 and securing Outstanding Service Award for process.
  • Increased sales 10% over several months.
  • Led a cross-functional team to resolve operational bottlenecks, reducing delays in guest service deliverables by 55% and improving overall guest satisfaction by 36%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the housekeeping team to reduce cleaning turnaround time, improving room availability and contributing to a 64% increase in occupancy.
  • Led the adoption of advanced revenue forecasting tools, improving accuracy of financial projections and driving an overall uplift of 61% in year-over-year revenue.
  • Collaborated with team of 3 in the development of framework.

Affiliations

  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • Project Management Institute
  • Luxury Hotel Association - Leadership Enhancement Program Graduate 2018
  • Convention Industry Council (CIC) Certified Member
  • American Society of Safety Professionals
  • National Association of Social Workers
  • Member of Global Business Travel Association (GBTA) – Hotel Operations Track
  • Hospitality Technology Next Generation (HTNG) - Technology Enthusiast Membership
  • Certified Hospitality Administrator (CHA) - Acquired through the American Hotel & Lodging Educational Institute

Certifications

  • Certified Hotel Administrator (CHA) - Lakeside Partners
  • Event Planning and Management Certification - Northwind
  • ServSafe
  • Certified Rooms Revenue Specialist (CRRS) - Meridian
  • Salesforce
  • Hotel Marketing and Distribution Strategy Certification - category
  • Certified Guest Service Professional (CGSP) - Ironclad Systems
  • Project Management Professional (PMP)
  • Certified hotel administrator
  • Hotel and Catering International Management Association (HCIMA) Certification - Beacon Labs

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