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Skills

  • Customer service
  • Curriculum development and optimization
  • Process improvement
  • Team management
  • First Aid/CPR
  • System equipment
  • Operational efficiency improvement
  • Strategic planning and execution
  • Team building
  • Operational improvement

Work Experiences

  • Improved category operations by streamlining processes in order to take advantage of new educational trends.
  • Aligned content with current Miscellaneous trends.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted workshops and mentorship programs.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Attracted 8 additional enrollees.
  • Collaborated with senior leadership to align course objectives.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved growth over the past year.
  • Aligned module with method values.

Summaries

  • Accomplished in securing external funding and resources, driving course expansions that attracted 6 additional students and boosted program visibility.
  • Adopted a holistic approach to instructor development.
  • Within Miscellaneous, senior Director of Enlisted Courses and outstanding performer in data analysis and cross-functional collaboration.
  • Achieved 69% higher student engagement.
  • Boosted training quality.
  • Clear understanding of stakeholder engagement and risk assessment as well as performance reporting training.
  • Achieved a 78% increase in student participation.
  • Aligned course objectives with organizational goals.
  • Boosted proficiency levels by 55% over several months.
  • Achieved 73% faster onboarding times.

Accomplishments

  • Streamlined course delivery processes, reducing logistical overhead by 32%, enabling program expansion with existing resources.
  • Recognized with Excellence Award for leading a team that optimized curriculum delivery, boosting student engagement by 53%.
  • Led the development and launch of metric, successfully increasing course pass rates by 34%.
  • Implemented a student feedback loop that led to 85% improvement in learner satisfaction scores across 14 courses.
  • Successfully coordinated the operational logistics for process training course, reducing prep time by 50% hours/week.
  • Resolved product issue through consumer testing.
  • Designed and led faculty development programs, resulting in a 81% improvement in instructor effectiveness scores.
  • Restructured training schedules for over 18 programs, ensuring optimal resource utilization and minimizing schedule conflicts.
  • Secured a budget increase of 3% by demonstrating the value of a new instructional technology platform, enhancing student learning outcomes.
  • Oversaw development of online course offerings, resulting in 59% increase in student enrollment for remote learning modules.

Affiliations

  • Council on Adult and Experiential Learning (CAEL)
  • International Association for Educational Technology
  • American Marketing Association
  • Toastmasters
  • National Association of Social Workers
  • American Defense Society
  • International Association for Continuing Education and Training (IACET)
  • National Military Family Association (NMFA)
  • Non-Commissioned Officer (NCO) Educational Program Committee
  • American Association for Adult and Continuing Education

Certifications

  • Compliance and Audit Manager Certification
  • Master Facilitator Certification
  • Certified Distance Education Instructor (CDEI)
  • Certified Data Analyst (CDA)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Training and Development Professional (CTDP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional in Learning and Performance (CPLP)

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