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Skills

  • Instructor leadership and mentoring
  • Educational materials review and updating
  • Regulatory compliance
  • Budgets
  • Post-training performance tracking
  • MS Office
  • Operational improvement
  • Instructor retention strategies
  • Operational efficiency improvement
  • Conflict resolution and mediation

Work Experiences

  • Aligned content with current Miscellaneous trends.
  • Collaborated with the senior leadership team to align course objectives with organizational goals, resulting in award-winning educational outcomes.
  • Collaborated with external subject matter experts.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Boosted informal leadership skills across the department.
  • Aligned course objectives with organizational goals.
  • Achieved Employee of the Year for pioneering initiatives that made instructional content more accessible to special-needs learners, resulting in a 85% higher engagement rate.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved Innovation Award for pioneering initiatives.
  • Increased the effectiveness of department personnel by conferring with Director of Enlisted Coursess to rebalance classes, increase resource utilization, and integrate new technology.

Summaries

  • Achieved 31% improvements in student satisfaction.
  • Director of Enlisted Courses with 8 years of successful budget management and quality assurance experience.
  • Within Miscellaneous, senior Director of Enlisted Courses and outstanding performer in data analysis and cross-functional collaboration.
  • Achieved 43% of graduates obtaining CPA.
  • Leader with exceptional communication, organizational, and strategic planning skills.
  • Achieved 32% increases in enlistment success rates.
  • Director of Enlisted Courses is a multi-talented Director of Enlisted Courses who is consistently rewarded for planning and operational improvements.
  • Achieved a 24% uptick in student satisfaction.
  • Achieved 69% higher student engagement.
  • Aligned course objectives with organizational goals.

Accomplishments

  • Reduced attrition in high-demand courses by 36% by enhancing instructor training and providing flexible learner support options.
  • Reduced turnover among educational staff by 58% by implementing a comprehensive professional development program.
  • Managed procurement and distribution of instructional equipment valued at $2 to 16 educational programs.
  • Secured a budget increase of 3% by demonstrating the value of a new instructional technology platform, enhancing student learning outcomes.
  • Assessed and revamped risk management protocols, reducing incidents during course delivery by 38% over three years.
  • Documented and resolved method which led to initiative.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 2 in the development of process.
  • Streamlined course delivery processes, reducing logistical overhead by 32%, enabling program expansion with existing resources.
  • Initiated new mentorship program for instructors that improved team collaboration and increased retention rates among educational personnel.

Affiliations

  • Non-Commissioned Officer (NCO) Educational Program Committee
  • Instructional Technology Council (ITC)
  • International Society for Performance Improvement (ISPI)
  • Professional Military Education for Enlisted Leaders Forum
  • National Training and Simulation Association (NTSA)
  • Rotary International
  • American Defense Society
  • Society for Military Education Professionals
  • Toastmasters
  • Lions Club

Certifications

  • Certified Professional in Talent Development (CPTD)
  • Leadership Development Program Certification
  • CompTIA Network+
  • Certified Distance Education Instructor (CDEI)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Inter-Institutional Trainer (CIIT)
  • Instructional Design Certificate – ATD
  • Training Needs Assessment Workshop Certification
  • Certified Performance and Learning Consultant (CPLC)

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