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Skills

  • Team building
  • Vendor relationship management
  • Profit and loss accountability
  • Schedule management
  • Cross-functional team management
  • Insurance billing
  • Administrative support
  • Process optimization
  • Problem resolution
  • Financial administration

Work Experiences

  • Created reports that included project information and forecasts.
  • Created and implemented promotional strategies to help the company succeed while staying within budget.
  • Directed Senior Operations Professionals in the creation of dynamic displays of new merchandise to attract store patrons' attention.
  • Assisted with HR operations such as strategic workforce planning, performance management, staffing, and benefit administration.
  • Kept track of inventory levels on a 6 months basis and placed new merchandise orders to keep supplies stocked.
  • Was able to secure a contract with procedure vendor to supply all standard materials and services at a reasonable price.
  • Achieved 45% higher customer satisfaction scores.
  • Evaluated, optimized, and raised operations to meet current and anticipated demand.
  • Took part in organizational transformation and implementation activities and successfully managed 13 corporate restructurings.
  • Conducted the past year staff evaluations and made any necessary promotions, realignments, or force reductions.

Summaries

  • Recognized for operational, customer service, category, and standard excellence.
  • Tableau and HubSpot experts with exceptional interpersonal skills.
  • Senior Operations Professional with 2 years of experience in operations management, directing method and category daily activities.
  • In a highly competitive environment, successful at motivating, training, and developing team members to drive profitability.
  • Communicative and team-oriented, with Salesforce expertise.
  • Strategic thinker with expertise in team leadership.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Even in high-pressure situations, able to remain calm and composed.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Professional with exceptional sales, client relations, and project management abilities.

Accomplishments

  • Championed sustainability initiatives that reduced carbon footprint by 60% and achieved annual energy savings of $2.
  • Directed supply chain optimization efforts across multiple locations, cutting lead times by 25% and contributing to annual savings of $16.
  • Defined and executed competitive strategy models that expanded market positioning in the Southeast, contributing to a 44% increase in new client acquisition.
  • Facilitated seamless integration of 14 acquired companies, enhancing operational workflows and significantly reducing duplication for a total savings of $3.
  • Led the automation of critical operational processes, decreasing labor costs by 30% and achieving $4 in annual savings.
  • Introduced a real-time KPI monitoring tool, enabling leadership to make data-driven decisions and improving operational visibility by 21%.
  • Negotiated long-term contracts with key global vendors, decreasing procurement costs by $6 and improving supplier performance metrics by 20%.
  • Led enterprise-wide process improvement initiatives that reduced operational errors by 54% and saved the company $17 annually.
  • Developed a data-driven resource allocation model that boosted operational efficiency by 54% across 14 departments.
  • Standardized operations across 2 locations, resulting in a decrease of variance in product quality and a 34% increase in customer satisfaction.

Affiliations

  • Member, Risk and Insurance Management Society (RIMS), with a focus on operational risk management and mitigation.
  • Active Member, Association for Manufacturing Excellence (AME), fostering innovation in operational processes.
  • Volunteer, National Association of Manufacturers (NAM), assisting in thought leadership for automation in manufacturing processes.
  • Certified Professional Maintenance Manager (CPMM) accredited by the Association for Facilities Engineering (AFE).
  • Member, International Institute of Business Analysis (IIBA), driving continuous improvement through data-driven decision-making.
  • Certified Lean Six Sigma Black Belt, recognized by the International Association for Six Sigma Certification (IASSC).
  • Certified OSHA Safety Compliance Specialist, ensuring all operations meet federal safety standards.
  • Member, International Association of Facilitators (IAF), specializing in process facilitation and organizational development.
  • Member, American Production and Inventory Control Society (APICS), specializing in best practices for supply chain management.
  • Member, Institute of Industrial and Systems Engineers (IISE), advancing the development of better, more efficient operational systems.

Certifications

  • Certified Information Systems Auditor (CISA)
  • Salesforce
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • Operations Management Certification from Summit Group
  • Certified Business Continuity Professional (CBCP)
  • Certified ScrumMaster (CSM)
  • ServSafe
  • Microsoft Office Specialist (MOS)
  • Certified International Supply Chain Professional (CISCP)

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