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Skills

  • Network uptime improvement
  • Troubleshooting systems
  • Copper to fiber upgrade management
  • Operational improvement
  • MS Office
  • Educating customers
  • Communications
  • Customer satisfaction improvement
  • Network downtime reduction
  • Supervision

Work Experiences

  • Accomplished this in 2024.
  • Completed project under budget.
  • Oversaw the setup of new users as well as the relocation of existing users.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 15% reduction in unauthorized access incidents.
  • Achieved results in 2021.
  • Conducted site visits.
  • Collaborated with engineers on network upgrades.
  • Assisted in the remote monitoring of QuickBooks sites, ensuring quick identification and resolution of potential issues.
  • Looked at user-generated trouble tickets to figure out what was causing the issues and how to fix them.

Summaries

  • Consistently completed projects on time.
  • Consistently improved network uptime by 51%.
  • Coordinated with engineering teams.
  • Telecommunications technician with 8 years of experience in voice, data, and other systems installation.
  • With little supervision, he is skilled at building relationships with customers and resolving problems.
  • Expert in setting up and troubleshooting equipment.
  • Boosted system bandwidth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collaborated with engineers and other stakeholders to coordinate telecommunications infrastructure upgrades, enhancing service reliability and speed.
  • Adept at managing complex telecommunications infrastructures.

Accomplishments

  • Utilized Jira for remote diagnostics and issue resolution, cutting on-site visits and response times by 26%.
  • Led installation and testing of fiber optic cables, supporting high-speed data transmission for systems servicing over 10 customers.
  • Conducted end-to-end testing and service verification on installed systems, leading to a 23% reduction in post-installation callbacks.
  • Improved network uptime to 78% through regular system checks and preventive maintenance protocols.
  • Served as liaison between technical departments and external contractors to ensure proper system integration, driving a 74% increase in network efficiency.
  • Achieved a 21% improvement in customer satisfaction by resolving complex telecommunications issues within two years.
  • Performed preventative maintenance on routers, switches, and modems, extending hardware lifespan by 14 years while maintaining peak performance.
  • Developed a comprehensive maintenance plan that increased system longevity by 5 years, while keeping downtime under 66%.
  • Handled 15 technical support cases per day, resolving 19% on first attempt and improving overall service satisfaction rates.
  • Proposed and implemented new diagnostic protocols, improving time-to-repair on critical system failures by 40%.

Affiliations

  • Association of Information Technology Professionals
  • Fiber Broadband Association (FBA)
  • American Medical Informatics Association
  • Telecommunications Industry Association (TIA)
  • Certified Fiber Optic Technician (CFOT) – The Fiber Optic Association
  • Global Sign Certified Telecommunications Professional
  • Freemason
  • Fiber Optic Sensing Association (FOSA)
  • Member of National Institute for Certification in Engineering Technologies (NICET)
  • IPv6 Forum Certified Engineer Member

Certifications

  • Project Management Professional (PMP)
  • Certified Structured Cabling Specialist (SCS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Solutions Expert (MCSE)
  • ServSafe
  • Certified Telecommunications Analyst (CTA)
  • Certified Broadband Cable Specialist (CBCS)
  • CompTIA Security+
  • Certified Data Center Technician (CDCTP)
  • Certified Cloud Security Professional (CCSP)

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