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Skills

  • Customer satisfaction management
  • Multi-tasking under pressure
  • Installation of Workday for specialized clients
  • Communications
  • Emergency repair services
  • Key performance indicator (KPI) tracking
  • Relationship development
  • Mechanical troubleshooting
  • Maintaining equipment
  • First-time fix rate optimization

Work Experiences

  • Assisted in future repair planning for customers.
  • Assisted in project planning for commercial installations.
  • Achieved a 15% increase in first-time fix rates.
  • Conducted final quality control checks on installations.
  • Completed 9 installations of high wind-load rated doors.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Completed job calls ensuring high-quality service delivery.
  • Completed 4 installations of high wind-load rated doors, enhancing structural integrity in storm-prone areas.
  • Coordinated repairs or replacements.
  • Oversaw the delivery of framework project by standard team, which resulted in category.

Summaries

  • Within Miscellaneous, senior Overhead Door Technician and outstanding performer in team leadership and stakeholder engagement.
  • Achieved ahead-of-schedule repairs.
  • Accomplished in optimizing on-site safety and compliance, passing all safety audits with no violations over 4 years, while maintaining an unblemished zero-incident safety record.
  • Achieved a 23% reduction in unexpected breakdowns.
  • Completed 15 consecutive projects.
  • Overhead Door Technician with 5 years of successful cross-functional collaboration and performance reporting experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Boosted first-time repair success rates by 75%.
  • Committed to delivering top-tier customer service.
  • Completed complex overhead door installations ahead of deadline.

Accomplishments

  • Assisted in overhauling outdated door systems for Miscellaneous clients, significantly lowering energy consumption by 17% through weatherization.
  • Achieved certification in process and applied knowledge to complex automated door systems, improving reliability at Meridian.
  • Programmed door automation systems using Microsoft Excel, reducing manual labor by 37% for Brightline.
  • Optimized automation programming for fast-moving warehouse doors, improving cycle times by 51% at Harbor & Co..
  • Troubleshot mechanical and electrical issues within advanced door systems, achieving a 25% first-time fix rate.
  • Inspected Lakeside Partners properties for early detection of door system faults, preventing expensive repairs and maintaining system reliability for the past year.
  • Collaborated with standard to design custom door frameworks, reducing overall project costs on material by $7.
  • Repaired high-cycle door components, extending product lifecycle by 17 years and minimizing downtime for Vantage.
  • Trained junior door technicians in JSA processes, ensuring compliance with industry safety standards and achieving zero lost-time injuries in 2022.
  • Provided remote technical troubleshooting for SAP, resolving 44% of customer issues without needing on-site interventions.

Affiliations

  • Institute for Door Dealer Education and Accreditation (IDEA)
  • Construction Industry Institute (CII)
  • Construction Safety Council (CSC)
  • Automatic Door Suppliers Association (ADSA)
  • American Medical Informatics Association
  • Commercial Building Maintenance Association (CBMA)
  • Building Industry Consulting Service International (BICSI) - Registered Professional Technician
  • Toastmasters
  • American Society of Safety Professionals (ASSP) - Safety Certification Holder
  • Society of Human Resource Management

Certifications

  • Certified Dock Equipment Technician (CDET) from Manufacturer’s Training Program
  • Annual Safety Inspection Certification (ASIC) by IDEA
  • Certified Commercial Sectional Door Technician (CCSDT) from IDEA
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Ladder Safety Certification through the American Ladder Institute (ALI)
  • LiftMaster Certified Installer (LCI) for specialized garage door opener installation
  • Microsoft Certified Systems Engineer (MCSE)

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