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Skills

  • Communications
  • Onsite facility tours
  • Child welfare reform efforts
  • Organization
  • Solution-focused counseling
  • Problem resolution
  • Supervision
  • Regulatory compliance
  • Customer service
  • Community outreach

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Addressed employment needs.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Oversaw the delivery of procedure project by standard team, which resulted in framework.
  • Completed client intake assessments and initiated referrals for 12 new cases per week, ensuring each individual was matched to appropriate services within several months.
  • Designed and developed programs and tracked their effectiveness against the needs of individual participants.
  • Transported Workday to three years customer locations.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 52% decrease in escalation of critical incidents.

Summaries

  • Adaptable Social Work Student.
  • Achieved 54% growth in community engagement.
  • Achieved a 84% increase in resources.
  • Achieved a 82% reduction in displacements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Social Work Student with 8 years of successful project management and client relations experience.
  • Advocate for mental health.
  • Addressed key areas of need.
  • Ambitious Social Work Student with expertise in client intake and referrals, ensuring 10 new cases weekly were matched to appropriate services within 6 months.
  • Adaptable Social Work Student with a unique ability to assess client needs, secure referrals, and ensure service accessibility, driving a 20% improvement in resource connections.

Accomplishments

  • Led a social worker networking event in 2020, fostering collaboration among professionals and improving referral pathways for clients.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented an outreach program targeting homeless populations, resulting in 11% increase in access to critical social services.
  • Ensured accurate and timely documentation of client interactions, improving organizational compliance with state and federal regulations.
  • Researched and proposed new approaches to mental health support for LGBTQ+ individuals, which were integrated into the agency’s care model.
  • Developed training material on conflict resolution techniques for social services staff, leading to a 70% improvement in staff-client interactions.
  • Assisted in the creation of a crisis intervention framework for local shelters, decreasing response time during emergencies by 36%.
  • Implemented evaluation metrics for a substance abuse treatment program, achieving a 40% success rate over a 12-month period and increasing client engagement.
  • Researched and presented findings on trauma-informed care to process conference, advocating for better support for marginalized populations.
  • Facilitated a restorative justice program, successfully reducing school suspensions by 64% while increasing alternative disciplinary involvement by students.

Affiliations

  • Member of the Mental Health America (MHA) Network
  • Association for Community Organization and Social Administration (ACOSA)
  • National Family Support Network (NFSN) member
  • Association for Computing Machinery
  • Phi Alpha National Honor Society for Social Work students
  • Association of Information Technology Professionals
  • Participant in National Human Services Assembly educational workshops
  • Member, Social Welfare Action Alliance (SWAA)
  • Volunteer counselor for local confidential human trafficking helpline
  • Council on Social Work Education (CSWE)

Certifications

  • Criminal Justice Social Work Certificate
  • Trauma-Informed Care Certification
  • Salesforce
  • Adult Protective Services Certification method
  • Certified Child Psychologist standard
  • Certified Business Analysis Professional (CBAP)
  • Certified Addictions Counselor (CAC)
  • Youth Mental Health First Aid Certification (YMHFA)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)

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