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Skills

  • Workshop development
  • Needs assessments
  • Interdisciplinary team collaboration
  • Onsite facility tours
  • Client needs assessments
  • Customer service
  • Process improvement
  • Team building
  • Communications
  • Solution-focused counseling

Work Experiences

  • Achieved a 77% improvement in service delivery.
  • Achieved a 52% decrease in escalation of critical incidents.
  • Achieved resource connections within three years.
  • Advocated for policy reforms impacting child welfare with local government representatives, resulting in a 30% increase in funding for vital services.
  • Collaborated with interdisciplinary teams.
  • Answered 12 calls per three years to help customers with their questions and concerns.
  • Assisted individuals in securing housing assistance.
  • Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency.
  • Advocated for policy reforms impacting child welfare.
  • Addressed employment needs.

Summaries

  • Addressed key areas of need.
  • Advanced effective strategies for mental health care.
  • Advocacy-focused Social Work Student with experience lobbying for child welfare policy reforms, which led to a 57% increase in funding for essential community services.
  • Achieved 59% stable housing rate.
  • Professional with over 6 years of experience working in the community to provide information on available programs.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Adaptable Social Work Student.
  • Adept at fostering interdisciplinary teamwork.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Served as a peer mentor for social work students, providing insights and guidance that increased student retention rates by 38%.
  • Resolved product issue through consumer testing.
  • Collaborated with legal professionals to support advocacy efforts for clients in at-risk communities, leading to a 38% increase in service utilization.
  • Led the development of individualized care plans for clients, improving client satisfaction and retention by 17% through tailored interventions.
  • Collaborated with interdisciplinary teams to coordinate care for vulnerable populations, improving overall outcomes by 63% through regular follow-ups.
  • Developed training material on conflict resolution techniques for social services staff, leading to a 70% improvement in staff-client interactions.
  • Referred high-risk clients to emergency housing services, successfully securing temporary housing for 62% of individuals.
  • Designed a mentorship program for at-risk youth, resulting in 36% improvement in academic performance and behavioral outcomes.
  • Led a social worker networking event in 2020, fostering collaboration among professionals and improving referral pathways for clients.
  • Trained a team of 14 volunteers on trauma-informed care practices, resulting in a 81% increase in client satisfaction during interactions.

Affiliations

  • Member of the Mental Health America (MHA) Network
  • International Association for Social Work with Groups (IASWG)
  • International Council of Nurses
  • American Medical Informatics Association
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • Student Liaison for program of the National Alliance on Mental Illness (NAMI)
  • Member, Social Welfare Action Alliance (SWAA)
  • National Association of Social Workers
  • Council on Accreditation for Social Work Education Programs

Certifications

  • Suicide Prevention and Intervention Certification
  • CPR and First Aid Certification program
  • HIPAA Certification
  • National Association of Social Workers (NASW) Academy of Certified Social Workers (ACSW)
  • Certified Public Accountant
  • Human Services Board-Certified Practitioner (HS-BCP)
  • Certified Mental Health Professional (CMHP)
  • Mental Health First Aid Certification
  • Nonviolent Crisis Intervention Instructor Certification
  • Salesforce

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