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Skills

  • Customer and client relations
  • Workflow Optimization
  • Database administration
  • Writing reports
  • Cross-functional team leadership
  • Data entry
  • Document conversion
  • Filing and data archiving
  • AP/AR proficiency
  • Paperwork drafting

Work Experiences

  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $3.
  • Maintained adequate stock levels in the office by restocking supplies and placing purchase orders.
  • Improved customer service ratings by 14% by training 4 new employees on proper phone handling techniques.
  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Group Administrators and clients.
  • Oversaw 5 calendars in order to coordinate meetings, appointments, and events strategically.
  • Used risk assessment and stakeholder engagement to quickly resolve process issues, effectively reducing customer complaints by 8%.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • Exceptional at adhering to strict financial controls and deadlines.
  • With 13 years of experience as Group Administrator in Phoenix, I am organized and hardworking.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Dedicated to keeping track of program data, creating category reports, and project management.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as method and procedure.
  • Bringing 11 years of outstanding performance in related roles to the table.
  • When it comes to supporting daily activities as well as coordinated to improve the program, I'm a productive team player.
  • Precise and well-organized, with a thorough understanding of method offices and ServiceNow applications.

Accomplishments

  • Documented and resolved initiative which led to program.
  • Streamlined hiring processes, leading to a 29% decrease in vacancy time for critical roles within the group administration.
  • Facilitated the implementation of Jira, improving data processing times by 71% across the team.
  • Successfully reduced administrative workload by 63% by implementing a new task management and delegation system.
  • Developed and coordinated a group-wide multi-phase employee training program, improving skills proficiency by 22% in several months.
  • Developed an onboarding procedure for new employees, reducing time to competency by 50% for key roles.
  • Achieved 34% increase in group operational efficiency by implementing KPIs and dashboard reporting systems.
  • Collaborated with team of 2 in the development of framework.
  • Spearheaded group performance review process, leading to improvement in individual development plans for 73% of the team.
  • Analyzed group workflow and identified bottlenecks, ultimately achieving a reduction in project delays by 21%.

Affiliations

  • American Marketing Association
  • National Association of Vendors & Contractors (NAVC) – Expert panelist on optimizing vendor negotiations to support business objectives.
  • Women in Technology International (WITI) – Ongoing training in communication tools/platforms and real-time project tracking.
  • National Administrative Professionals Day Committee – Volunteer group leader fostering recognition programs and professional development for administrators.
  • Organizational Change Management Association (OCMA) – Studying modern approaches to change management concerning project administration.
  • International Coaching Federation (ICF) – Member of the division for employee development and retention focused seminars.
  • Association of Executive and Administrative Professionals (AEAP) – Specialized training on employee recognition program development and workplace culture enhancement.
  • Corporate Women’s Leadership Circle – Participated in leadership forums related to change management and employee growth.
  • Association for Computing Machinery
  • National Association of Professional Administration (NAPA) – Contributed to white papers on improving KPIs and group performance analysis.

Certifications

  • Certified ScrumMaster (CSM) by Scrum Alliance
  • Project Management Professional (PMP) by standard
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Strategic Decision and Risk Management Certificate by Stanford University
  • CompTIA Security+
  • Google Workplace Administrator Certification
  • Financial Management Certification by Coursera
  • Project Management Professional (PMP)

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