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Skills

  • Healthcare software integration
  • Communications
  • Interdisciplinary team leadership
  • Payment collection
  • Appointment scheduling
  • Regulatory compliance
  • Electronic Medical Record (EMR) systems
  • Interdepartmental communication
  • Hospital cost-saving initiatives
  • Medical insurance

Work Experiences

  • Achieved 6 savings in hospital costs.
  • Collaborated closely with case management teams to develop individualized care plans for patients with complex discharge needs, expediting discharge for over 18 patients.
  • Assessed incoming patient loads.
  • Advocated for predictive analytics.
  • Looked for industry trends on social media and through online sources.
  • Assisted in the development and integration of a Salesforce to coordinate interdepartmental patient movement, saving the hospital over $9 annually.
  • Assisted framework in managing patient throughput.
  • Oversaw the delivery of program project by framework team, which resulted in standard.
  • Achieved results over 6 months.
  • Assisted in developing a predictive staffing model.

Summaries

  • Strengths in cross-functional collaboration and data analysis backed up by Healthcare training.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Achieved recognition in 2015.
  • Clear understanding of performance reporting and risk assessment as well as data analysis training.
  • Achieved results within the first 13 days post-discharge.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Collaborated across clinical and administrative divisions to proactively minimize bottlenecks, creating a more efficient system which saved the hospital $217,000 annually.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Advocated for the proactive use of predictive analytics.

Accomplishments

  • Analyzed real-time data and adjusted hospital staffing models, improving response time to patient surges by 64%.
  • Spearheaded project to develop a dedicated flu season intervention program, reducing flu-related ER patient wait times by 19%.
  • Collaborated with infection control teams to adapt hospital workflow protocols during flu peaks, reducing transmission risks by 55%.
  • Reduced patient handoff errors during transfers by 32% by introducing a standardized patient transfer checklist.
  • Developed a patient transport coordination protocol, resulting in a 58% improvement in timely patient transfers.
  • Created continuous improvement initiatives for patient outflow processes, reducing patient discharge errors by 79%.
  • Assisted in the integration of new patient placement software, reducing manual bed assignments errors by 74%
  • Enhanced hospital capacity forecasting models, contributing to a 60% increase in overall bed utilization efficiency.
  • Optimized patient admission and discharge protocols leading to a 15% increase in throughput and reduced staff workload.
  • Streamlined interdepartmental communications using Microsoft Excel, which reduced patient flow inefficiencies by 28%.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Association of Information Technology Professionals
  • Lions Club
  • National Patient Advocate Foundation (NPAF)
  • American Society of Safety Professionals
  • Association of Critical Care Transport (ACCT)
  • Freemason
  • Emergency Nurses Association (ENA)
  • Association of Perioperative Registered Nurses (AORN)
  • Hospital & Healthsystem Association of Pennsylvania (HAP) or Ohio-based association

Certifications

  • Healthcare Project Management Certification – Ironclad Systems
  • Certified Professional in Patient Flow Strategies (CPPFS) - Northwind
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified in Healthcare Safety Management (HCMS) - Cedar Works
  • Lean Six Sigma Green Belt Certification – Summit Group
  • Healthcare Operations & Community Health Management Certification - Lakeside Partners
  • Real-Time Healthcare Systems Management Certification - Cedar Works
  • Certified Clinical Scheduling and Operations Expert (CCSOE) - Beacon Labs
  • Certified Patient Flow Manager (CPFM) - Summit Group

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