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Skills

  • Healthcare data interpretation
  • System updates
  • Interdepartmental communication
  • Operational improvement
  • Acute and long-term care transitions
  • MS Office
  • Healthcare project management
  • Medical insurance
  • Healthcare software integration
  • Budgets

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Explained treatment plans and payment options.
  • Assisted in the development of ServiceNow.
  • Analyzed outcome data to improve patient transport strategy, which decreased patient complaint rates by 60% and improved on-time transfer rates across the hospital.
  • Achieved improved coordination.
  • Analyzed hospital admission patterns to forecast peak volumes and coordinate capacity across departments, reducing peak-time congestion by 51%.
  • Achieved Top Performer for operational excellence.
  • Collaborated closely with case management teams to develop individualized care plans for patients with complex discharge needs, expediting discharge for over 18 patients.
  • Advocated for the use of predictive analytics to anticipate surges in patient admissions, allowing standard to proactively manage bed availability.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.

Summaries

  • Advocated for predictive technologies.
  • Achieved recognition in 2015.
  • Collaborated with multidisciplinary teams.
  • Clear understanding of performance reporting and risk assessment as well as data analysis training.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Achieved operational milestones.
  • Contributed to a measurable reduction in length-of-stay by 16 days.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.

Accomplishments

  • Collaborated with multidisciplinary teams to optimize patient discharge workflows, resulting in a 48% reduction in patient discharge delays.
  • Devised and rolled out communication protocols between clinical and administrative teams, lowering administrative delays by 2 hours per patient case.
  • Optimized patient admission and discharge protocols leading to a 15% increase in throughput and reduced staff workload.
  • Led the creation and management of a real-time hospital capacity dashboard, reducing ER bottlenecks and increasing response efficiency during peak times by 69%.
  • Spearheaded project to develop a dedicated flu season intervention program, reducing flu-related ER patient wait times by 19%.
  • Leveraged EMR systems to track patient progress, improving documentation accuracy by 71%.
  • Developed a discharge lounge initiative, reducing patient discharge delays by an average of 16 hours per day.
  • Monitored ongoing patient flow using EMR systems, optimizing hospital resource allocation by 66%.
  • Created continuous improvement initiatives for patient outflow processes, reducing patient discharge errors by 79%.
  • Enhanced hospital capacity forecasting models, contributing to a 60% increase in overall bed utilization efficiency.

Affiliations

  • Association of Critical Care Transport (ACCT)
  • Pediatric Nursing Certification Board (PNCB)
  • Society for Health Systems (SHS)
  • Institute for Healthcare Improvement (IHI)
  • International Association of Administrative Professionals
  • American Case Management Association (ACMA)
  • Project Management Institute
  • Association of Perioperative Registered Nurses (AORN)
  • Toastmasters
  • Society of Human Resource Management

Certifications

  • Lean Six Sigma Green Belt Certification – Summit Group
  • Certified in Healthcare Safety Management (HCMS) - Cedar Works
  • ServSafe
  • Certified Clinical Operations Leader (CCOL) - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • Certified Patient Flow Manager (CPFM) - Summit Group
  • Certified Emergency Management Professional (CEMP) - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Certified Business Analysis Professional (CBAP)

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