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Skills

  • Team management
  • Budget management and allocation
  • Database administration
  • Process improvement
  • Cost Reduction Initiative Management
  • Change Management for IT Projects
  • Agile Methodology for IT Management
  • Resource optimization
  • Business operations
  • Data Storage Solutions

Work Experiences

  • Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on project management and process improvement.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Was in charge of the office inventory, which included ordering and requisitions, stocking, and receiving shipments.
  • Achieved successful transition in 2019.
  • Achieved Employee of the Year for outstanding customer support.
  • Achieved optimal compliance with industry regulations.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Applied technologies in method.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of billing, collection, and reporting for an office that generated over $4 per year.

Summaries

  • ServiceNow expert with database management experience.
  • Recruiting established talent in strategic planning and data analysis for Computer Services Manager.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Costs were consistently reduced while profits were increased.
  • These abilities, as well as a strong work ethic, are available.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • In process, procedure, and policy improvement initiatives, the adroit professional exemplifies multidisciplinary managerial skill.
  • With over 12 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • Staff, resource, and day-to-day operations are well-coordinated by this expert.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Coordinated the transfer of critical services to a multi-region cloud infrastructure, ensuring zero downtime and improving regional access by 28%.
  • Devised a disaster recovery strategy which reduced the time needed to restore services from two years to a record two years, ensuring minimal data loss.
  • Established new backup procedures that secured data integrity and decreased disaster recovery times by 60%.
  • Engineered an overall system upgrade that enhanced uptime to 50% and decreased latency issues for over 7 users.
  • Partnered with company leadership in preparing for digital transformations, enabling a 24% reduction in project completion times.
  • Led the deployment of framework across all company branches, improving threat detection by 81% and fortifying the company’s cybersecurity defense.
  • Collaborated with team of 7 in the development of method.
  • Redesigned the IT incident response protocol, reducing mean-time-to-resolution (MTTR) by 15% across all support cases.
  • Managed the upgrade of a legacy system to method, boosting overall performance and cutting software expenditures by $18 annually.
  • Created and distributed a series of ongoing professional development materials, improving overall IT staff certifications and credentials by 66%.

Affiliations

  • International Council of Nurses
  • Affiliation with the Cloud Security Alliance (CSA)
  • Certified with IT Service Management Forum (itSMF), 2015
  • Affiliation with The SANS Institute for cybersecurity training
  • Association for Computing Machinery
  • Certified in ITIL Service Management through Axelos, 2018
  • Association for Supply Chain Management (APICS)
  • Active participant in the Data Management Association (DAMA International)
  • Freemason
  • Member of the Network Professional Association (NPA)

Certifications

  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Certified Cloud Security Professional (CCSP)
  • Certified Chief Information Security Officer (CCISO)
  • Microsoft Certified: Azure Administrator Associate
  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • CompTIA Network+
  • Six Sigma Green Belt Certification

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