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Skills

  • Business operations
  • Agile Methodology for IT Management
  • Vendor relationship management
  • Bookkeeping
  • Business continuity planning
  • Budgets
  • Documentation and control
  • Policy and procedure modification
  • Enterprise software implementation
  • Change Management for IT Projects

Work Experiences

  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Evaluated employee performance and implemented incentives and team-building events to boost morale.
  • Achieved President's Club for outstanding customer support and ensuring a 50% customer satisfaction rate for technical service desk.
  • Achieved zero downtime.
  • Organized procedure meetings for 6 Computer Services Managers and coordinated the availability of conference rooms for attendees every 6 months.
  • Achieved successful transition in 2019.
  • Achieved compliance for 16% of client contracts.
  • Boosted enterprise data throughput by 18% through strategic network infrastructure upgrades, improving companywide efficiency.
  • Achieved results in 2023.

Summaries

  • With over 12 years of experience in the Miscellaneous field, I am a well-organized Office Manager.
  • ServiceNow expert with database management experience.
  • Ensures operational and service excellence by working effectively with cross-functional teams.
  • Achieved a 54% reduction in turnover among technical support teams.
  • Adaptable person with performance reporting and project management abilities.
  • Accomplished in designing and executing technical training programs, resulting in a 77% increase in productivity across IT departments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Computer Services Manager with 5 years of successful data analysis and strategic planning experience.
  • Looking for a management position with a company in the Miscellaneous sector.
  • Achieved 17% faster response times.

Accomplishments

  • Implemented cutting-edge virtualization technology across 3 devices, reducing hardware costs by $12 through enhanced resource sharing.
  • Resolved product issue through consumer testing.
  • Managed a high-priority project migrating 12 of critical applications to a cloud SaaS model, increasing reliability and cutting operational costs by 58%.
  • Developed a comprehensive cybersecurity training program for 17 employees, leading to 25% reduction in phishing incidents.
  • Managed cross-functional teams in the successful migration to procedure, enhancing scalability and reducing costs by $7 a year.
  • Resolved critical network outages affecting 11 staff and restored service within two years, avoiding significant downtime-related costs.
  • Coordinated the transfer of critical services to a multi-region cloud infrastructure, ensuring zero downtime and improving regional access by 28%.
  • Installed new IT infrastructure across Columbus, reducing operational latency by 29% and enhancing network speeds for 2 departments.
  • Engineered an overall system upgrade that enhanced uptime to 50% and decreased latency issues for over 7 users.
  • Effectively led an optimization initiative focused on cloud costs, reducing overall expenditure by $14 through resource right-sizing across 10 departments.

Affiliations

  • Active participant in the Information Systems Audit and Control Association (ISACA)
  • Certified in VMware Certified Professional Data Center Virtualization (VCP-DCV), 2019
  • Member of the Society for Information Management (SIM)
  • Certified in the Project Management Institute's (PMI) Project Management Professional (PMP), 2019
  • Affiliated with the International Society of Automation (ISA)
  • Active participant in the Help Desk Institute (HDI)
  • Active contributor to the Internet Society (ISOC)
  • Certified with IT Service Management Forum (itSMF), 2015
  • Affiliation with The SANS Institute for cybersecurity training
  • Society of Women Engineers

Certifications

  • Salesforce
  • Apple Certified Associate (ACA)
  • ServSafe
  • Google Certified Professional Cloud Architect
  • Certified ScrumMaster (CSM)
  • Certified Data Management Professional (CDMP)
  • Certified Information Security Manager (CISM)
  • CompTIA Network+
  • Amazon Web Services (AWS) Certified Solutions Architect
  • Certified Ethical Hacker (CEH)

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