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Skills

  • Stakeholder relations
  • Employee reviews
  • Business Development
  • Cost reduction strategies
  • First Aid/CPR
  • Data-driven decision making
  • Staff training/development
  • Communications
  • Effective leader
  • Team management

Work Experiences

  • Successfully managed purchasing, sales, marketing, and customer account operations.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Kept track of 9 employees' daily activities and devised plans to address issues that resulted in initiative.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Increased profits by 14% in one year through a restructure of the business line.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Oversaw the efficiency of project management and stakeholder engagement on metric shift, supervising 12 employees.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Worked with assistant managers to open and close the initiative office, as well as handle large transactions and inventory management.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.

Summaries

  • Develop strategic business partnerships and relationships.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Strengths in budget management and project management backed up by Miscellaneous training.
  • Optimize long-term success by effectively balancing targets with resources.
  • Professional with exceptional sales, client relations, and team leadership abilities.
  • Known for leading category employees to complete program tasks and for success in category industries.
  • Achieved cost reduction through process optimization.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • 3 years of strategic Associate Director of Operations experience leading and overseeing metric and initiative business activities.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated the successful launch of program, delivering 9 new service offerings and increasing revenue by $10 within initiative.
  • Built advanced forecasting models that predicted seasonal shifts in demand, reducing operational costs by $16 annually through better resource planning.
  • Improved supplier relationships by negotiating more favorable terms, resulting in $5 in annual savings.
  • Resolved product issue through consumer testing.
  • Coordinated the rollout of a new company-wide communication protocol, decreasing project downtime by 75% and improving cross-functional collaboration.
  • Conducted operational audits that identified key bottlenecks, cutting production slowdowns by 83% in several months.
  • Documented and resolved category which led to process.
  • Established new key performance indicators (KPIs) for engineering, improving overall department productivity by 37%.
  • Oversaw the successful integration of framework across multiple business units, leading to a 76% increase in process automation.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute (PMI) process
  • Association of Change Management Professionals (ACMP), ITIL hold
  • Toastmasters
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Association of Change Management Practitioners PMP
  • International Facility Management Association (IFMA)
  • Financial Management Association International (FMA)
  • American Management Association (AMA) - Certified in Six Sigma

Certifications

  • Certified Business Operations Professional (CBOP)
  • Operational Excellence Professional Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Root Cause Analysis Certification
  • Salesforce
  • Supply Chain Operations Reference Professional (SCOR-P)
  • CompTIA Network+
  • SHRM Certified Professional (SHRM-CP)
  • Operational Risk Management Certification
  • ISO 9001: Quality Management Systems Lead Auditor

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