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Skills

  • Metric equipment
  • Customer service
  • Cross-functional team collaboration
  • MS Office
  • High-profile client management
  • Budget management and cost reduction strategy
  • HTML/CSS design skills for digital platforms
  • Advanced visual storytelling methods
  • Team management
  • Digital transformation and adaptive design

Work Experiences

  • Commissioned external creative talent.
  • Collaborated with cross-functional teams.
  • Had an excellent attendance record and was always on time for work.
  • Conducted regular design audits across 4 projects to standardize visual assets, reducing inconsistencies and eliminating duplication of effort.
  • Collaborated with international offices.
  • Achieved increased user satisfaction in 2018.
  • Accelerated user feedback integration into final designs.
  • Researched and studied information to plan project concepts.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Analyzed industry trends.
  • Achieved a 46% increase in customer satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 78% improvement in conversion rates.
  • Strengths in process improvement and cross-functional collaboration backed up by Miscellaneous training.
  • Achieved 20% faster time-to-market for new products.
  • Aligned design systems with brand identity.
  • Winning the framework award in 2023 and the procedure award in 2017 are examples of accomplishments.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Utilized Tableau for rapid adaptation of design modifications based on client feedback, reducing overall project amendments by 46%.
  • Collaborated on cross-departmental product design initiatives using a holistic approach, resulting in an innovative end-product reducing customer churn by 76%.
  • Mentored 9 junior designers, enhancing team output and fostering professional growth.
  • Supported delivery of design assets for Tableau, ensuring consistency, quality, and timely delivery that led to a successful market launch.
  • Conducted user acceptance testing alongside the UX research team, integrating real-time feedback to improve usability across SAP.
  • Developed design strategies that contributed to a 5% increase in user retention on key digital products.
  • Played a key role in launching 7 new visual elements for the company’s website, contributing to a identifiable visual brand that resonates with customers.
  • Developed and presented design mockups to clients and stakeholders, securing approval on 7 key projects in system.
  • Led team responsible for website redesign, boosting site traffic by 22% within 6 months post-launch.
  • Made data-driven design decisions through market trend analysis, resulting in 23% appeal growth among target demographics.

Affiliations

  • Credentialed in Human Factors and Ergonomics Society (HFES), process
  • Participant, Creative Problem Solvers Network – International Chapter
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Jaycees
  • Attendee, The Design and Innovation Conference, Portland, 2015
  • Member, Core77 Design Network
  • International Association of Administrative Professionals
  • Certified Professional, User Experience Professionals Association (UXPA), PMP
  • Association for Computing Machinery

Certifications

  • Google Certified Professional Cloud Architect
  • User Experience (UX) Certification by Nielsen Norman Group
  • Certified Design Sprint Master by Vantage
  • Certified SAFe® Product Manager/Product Owner
  • Certified Web Designer (CWDSA) by Ironclad Systems
  • Certified Public Accountant (CPA)
  • CompTIA A+ Technician
  • Microsoft Certified: Power Platform App Maker Associate
  • Adobe Certified Professional (ACP) in Graphic Design & Illustration
  • Google UX Design Professional Certificate

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