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Skills

  • Data-driven coaching
  • Merchandising expertise
  • Business operations
  • Customer loyalty program design
  • Customer Feedback Integration
  • Change Management
  • Client Retention Management
  • Store opening and closing
  • Metric equipment
  • Product and service sales

Work Experiences

  • Achieved retention rates of 18% in the West Coast.
  • Looked into client requests in order to come up with the best possible solutions for a variety of problems.
  • Achieved outstanding customer service engagement.
  • Achieved a 71% retention rate.
  • Handled sales paperwork and payments with great care to reduce recordkeeping errors.
  • Acquired 14 new customers, resulting in 16% revenue for the team.
  • Achieved results by 2021.
  • Upsold and cross-sold products to customers based on a thorough understanding of their current and future needs.
  • Adjusted team sales techniques.
  • Achieved results within three years.

Summaries

  • Sales Service Team Leader is a multi-talented Sales Service Team Leader who is consistently rewarded for planning and operational improvements.
  • Focused on maximizing sales and service opportunities to increase business success.
  • Conducted structured bi-weekly training sessions.
  • Accomplished Sales Service Team Leader, consistently receiving recognition for contribution to customer retention and service quality improvements within the sales function.
  • Achieved 59% sales cycle improvement.
  • Achieved a 16% improvement in first-contact resolution.
  • Achieved a reduction in customer complaints by 31%.
  • Sales Assistant with experience in store opening and closing procedures, as well as money handling and merchandising.
  • Boosted team conversion rates by 15% in 2023.
  • Coached teams to success.

Accomplishments

  • Implemented structured feedback loops that improved customer service delivery time by 65% and satisfaction ratings by 16% year-over-year.
  • Trained sales team on negotiation tactics, which resulted in a 54% increase in successfully closed deals during the method.
  • Orchestrated weekly pipeline reviews with sales reps, resulting in a streamlined sales cycle and 54% higher conversion rates.
  • Played a key role in a multi-departmental task force that launched new customer service protocols, directly impacting a 71% boost in customer satisfaction.
  • Improved onboarding process for new hires, reducing ramp-up time by 8% and ensuring quick assimilation into sales activities.
  • Introduced a conflict resolution framework that reduced team-client tensions, improving overall long-term client retention by 40%.
  • Track key performance metrics and adjust strategies to improve team effectiveness, achieving system ahead of schedule.
  • Monitored daily key performance indicators (KPIs) for 11-member team, continuously refining processes to achieve metric.
  • Won the Employee of the Year for implementing operational improvements that attracted 2 high-profile clients in the Miscellaneous.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Global Inside Sales Association (GISA)
  • Freemason
  • American Medical Informatics Association
  • Lions Club
  • LinkedIn Sales Navigator Certification OSHA
  • Project Management Institute
  • Institute of Sales Management (ISM)
  • Society for Sales and Marketing Training (SSMT)
  • Customer Service Institute of America (CSIA)
  • Certified Manager of Quality/Organizational Excellence Lean

Certifications

  • Certified Customer Service Professional (CCSP) by ICSP
  • Project Management Professional (PMP)
  • Customer Service Management Certification (CSM) from Meridian
  • Certified Call Center Manager (CCCM) from International Customer Management Institute
  • Certified Professional in Customer Retention Strategies (CPCRS)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Mentor & Coach Certification for Effective Sales Teams
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Team Leader for Sales Support (CTLS) from framework

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