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Skills

  • Customer service
  • Team management
  • Communications
  • Customer acquisition strategies
  • Budgets
  • Store opening and closing
  • Competitive analysis
  • Market trend analysis
  • Training program development
  • Cross-departmental collaboration

Work Experiences

  • Championed a sales incentive program that resulted in a 40% increase in overall team motivation and output.
  • Maintained a 11% conversion rate on new contacts by using persuasive communication skills.
  • Achieved 65% contract renewals.
  • Met sales and service targets of $11 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Stocked and merchandised products at route locations, ensuring that each vendor had enough product to meet their sales targets.
  • Collaborated with product development.
  • Achieved outstanding customer service engagement.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Analyzed customer interactions to identify training needs, resulting in a 37% increase in first-contact resolution rates.
  • Adopted data-driven coaching techniques.

Summaries

  • Adept at managing sales operations and coaching teams to success, increasing customer satisfaction by 52% and securing key business accounts.
  • Sales Service Team Leader with 10 years of successful workflow optimization and data analysis experience.
  • Sales Service Team Leader is a multi-talented Sales Service Team Leader who is consistently rewarded for planning and operational improvements.
  • Sales Service Team Leader is focused on providing exceptional service to each and every customer.
  • Adept at managing sales operations.
  • Achieved 28% YOY growth in client acquisitions.
  • Manage all tasks with a high level of efficiency and precision.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Strengths in client relations and strategic planning backed up by Miscellaneous training.
  • Customer service and inventory management skills are essential for a goal-oriented Sales Service Representative.

Accomplishments

  • Played a key role in a multi-departmental task force that launched new customer service protocols, directly impacting a 71% boost in customer satisfaction.
  • Collaborated with marketing and customer service departments on initiatives that resulted in a 46% increase in lead conversion and closed deals.
  • Orchestrated weekly pipeline reviews with sales reps, resulting in a streamlined sales cycle and 54% higher conversion rates.
  • Developed and administered sales incentive programs that increased team performance and quarterly revenue by 16%, surpassing set targets.
  • Co-facilitated cross-functional workshops that identified key service delivery improvements, reducing customer churn by 41%.
  • Implemented structured feedback loops that improved customer service delivery time by 65% and satisfaction ratings by 16% year-over-year.
  • Facilitated a Cedar Works-wide initiative that standardized the client onboarding process, improving customer feedback scores by 76%.
  • Trained sales team on negotiation tactics, which resulted in a 54% increase in successfully closed deals during the method.
  • Achieved President's Club for boosting team sales performance by 79% within 2 months of joining the company.
  • Enhanced post-sales support by redesigning support content, leading to a 23% reduction in repeat issues and greater satisfaction.

Affiliations

  • Toastmasters International – Sales Presentation Mastery Group
  • Society for Sales and Marketing Training (SSMT)
  • Lions Club
  • American Medical Informatics Association
  • Jaycees
  • Freemason
  • International Association of Administrative Professionals
  • American Society of Safety Professionals
  • Association for Supply Chain Management (APICS)
  • Women in Sales Leadership (WISL)

Certifications

  • Professional Sales Skills by Dale Carnegie
  • ServSafe
  • Google Ads Sales Certification
  • Certified Team Leader for Sales Support (CTLS) from framework
  • CompTIA Security+
  • Sales Coaching Certification by Lakeside Partners
  • CompTIA Network+
  • Customer Success Management (CSM) Certification by Brightline
  • Microsoft Certified Systems Engineer (MCSE)
  • Change Management Certification by Prosci

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