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Skills

  • Retail store support
  • Cash Handling
  • Strategic sales knowledge
  • Service standard compliance
  • Customer relations
  • Stocking and replenishing
  • POS systems expert
  • Training development aptitude
  • Key stakeholder relationship building
  • Process streamlining

Work Experiences

  • Established long-term, loyal customer relationships by providing excellent service and detailed order, account, and service information.
  • Entered customer interaction details into Jira to track requests, document problems, and record solutions offered.
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
  • Used a POS system to itemize and total the purchases of 3 customers.
  • In the top 7% of employees for successful optimized.
  • Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me.
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Educated employees on company procedures and services.

Summaries

  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Senior Customer Service Coordinator with 16 years of successful budget management and team leadership experience.
  • Worker with a strong understanding of method organization and framework product issues.
  • Hardworking Senior Customer Service Coordinator with 15 years of telecommuting experience meeting customer needs.
  • Senior Customer Service Coordinator with 17 years of experience in dealing with customer requests and concerns.
  • Senior Customer Service Coordinator is a service-oriented Senior Customer Service Coordinator with unrivaled customer service, task prioritization, and time management skills.
  • To build loyalty, employs service-oriented behaviors, understands customer desires, and provides customized solutions.
  • Strengths in project management and performance reporting backed up by Customer Service training.
  • Achieved success in providing unsurpassed customer service.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Developed new-hire training programs, resulting in faster onboarding times and decreasing ramp-up periods by 16% while maintaining high retention rates post-training.
  • Took the lead in a customer loyalty initiative, increasing retention by 77% and driving customer satisfaction through regular check-ins and personalized engagement.
  • Reduced repeat support calls by 18% by implementing a detailed feedback loop to refine knowledge base content and processes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created and led an initiative focusing on proactive customer service outreach, driving up satisfaction scores by 83% over a 2015 period.
  • Reduced customer churn by 82% by implementing targeted outreach and providing customized solutions based on individual customer feedback and needs.
  • Implemented a new cross-departmental feedback system, which improved communication and coordination between sales and customer service teams, boosting customer satisfaction.
  • Managed over 3 frontline customer service agents with a clear focus on adherence to KPIs and delivered monthly performance feedback to foster continuous improvements.
  • Fostered a collaborative environment between remote and on-site teams, which improved team synergies leading to a 43% better first response rate.
  • Executed an enhanced KPI tracking system that raised team performance by 18% while reducing average case handling time.

Affiliations

  • Society for Human Resource Management (SHRM)
  • American Management Association (AMA)
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Customer Experience Professionals Association (CXPA)
  • National Association of Credit Management (NACM)
  • Association for Customer Loyalty Management (ACLM)
  • Customer Relations and Service Society (CRSS)
  • International Association for Six Sigma Certification (IASSC)
  • Business Relationship Management Institute (BRM Institute)

Certifications

  • Customer Service Strategy Certification - ServiceNow
  • Salesforce
  • Customer Service Excellence Certification Harbor & Co.
  • Cisco Certified Network Associate (CCNA)
  • Conflict Resolution in Customer Service Certification - Adobe Creative Suite
  • Managing Customer Trouble Tickets - HubSpot
  • Customer Service Leadership Certification - Ironclad Systems
  • Certified Professional in Customer Experience (CPCE) - Brightline
  • Certified Frontline Manager (CFM) - Northwind
  • Certified Public Accountant

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