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Skills

  • Data-driven decision making
  • Regulatory compliance
  • Presentation design
  • Data Management
  • Relationship development
  • Data privacy and protection (GDPR, HIPAA)
  • Scheduling
  • Operational improvement
  • Developing information-sharing protocols
  • Budgets

Work Experiences

  • Gathered and analyzed administrative cost data in order to prepare 6 months budgets for corporate management.
  • Kept accurate, current, and compliant financial records by monitoring and addressing variances.
  • Contributed to full compliance in 2019's annual GDPR audit.
  • Achieved a 65% improvement.
  • Coordinated the off-site storage and retrieval of legacy client records, reducing retrieval time by 68% and improving customer satisfaction scores.
  • Analyzed departmental workflows.
  • Coordinated off-site storage of legacy client records.
  • Authored a comprehensive training manual.
  • Achieved a satisfaction rating of 48%.
  • Was in charge of system files and records for 18 clients, as well as following security procedures to prevent data breaches and misuse.

Summaries

  • Accomplished Records Supervisor recognized for consistently implementing best practices in records disposal, eliminating obsolete files while ensuring full regulatory compliance.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Records Supervisor with 3 years of successful team leadership and process improvement experience.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Team player who is methodical and detail-oriented and has expertise in stakeholder engagement.
  • Professional in office management and administration with 15 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.
  • Achieved zero compliance violations during audit reviews.
  • Records Supervisor is a multi-talented Records Supervisor who is consistently rewarded for planning and operational improvements.
  • Accomplished Records Supervisor.
  • Power BI expert with database management experience.

Accomplishments

  • Developed and implemented employee training programs on records classification best practices, increasing accuracy in document filing and retrieval by 72%.
  • Spearheaded the consolidation of multiple records management systems into Tableau, centralizing information for 7 departments and achieving 70% cost savings.
  • Coordinated with the IT department to enhance cybersecurity protocols for sensitive recordkeeping processes, achieving a 83% reduction in data breaches.
  • Developed an audit-ready document retrieval process that reduced preparation time for audits by 45%, ensuring accurate compliance with procedure.
  • Trained and mentored a team of 11 staff on accurate documentation procedures, leading to certification in Scrum Master with a 72% pass rate.
  • Served as the primary point of contact for external audits, with zero compliance infractions noted during 2018's inspection.
  • Developed and enforced comprehensive document retention policies, ensuring compliance with procedure across all records.
  • Evaluated and modernized the department’s document access policies to restrict unauthorized access, reducing security violations by 75%.
  • Reviewed and updated document access control systems to align with procedure, eliminating unauthorized document access over 2021 period.
  • Initiated the conversion of over 4 physical records into digital files, cutting storage costs by $47,000 annually.

Affiliations

  • Accredited Records Managers (ARM) Fellowship
  • International Association of Administrative Professionals
  • Rotary International
  • National Association of Social Workers
  • American Medical Informatics Association
  • Society of American Archivists (SAA)
  • Legal Information Preservation Alliance (LIPA)
  • Jaycees
  • Member of Association of Law Libraries (AALL)
  • American Association for State and Local History (AASLH) Member

Certifications

  • ISO 9001 Internal Auditor Certificate - Cedar Works
  • ServSafe
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant
  • Risk and Information Systems Control (CRISC) Certification - program
  • Certified Data Management Professional (CDMP) - DAMA International
  • Certified Health Information Manager (CHIM) - Northwind
  • Certified Document Imaging Architect (CDIA+) – CompTIA
  • CompTIA Network+
  • Document Control Excellence Certification - Meridian

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