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Skills

  • Cross-functional team leadership
  • Patient-Centered Care Strategies
  • Conflict resolution and complaint management
  • Patient intake coordination
  • Appointment No-Show Mitigation
  • Organization
  • Method equipment
  • Healthcare Software Integration (ServiceNow)
  • Insurance Coding Standards Knowledge (CPT, ICD-10)
  • Team management

Work Experiences

  • Kept meticulous records of office inventories and ordered additional supplies for $9.
  • Contributed to a 37% rise in revenue.
  • Collaborated with insurance companies.
  • Coordinated with external labs.
  • Awarded for performance in 2016.
  • Achieved an average patient satisfaction rating of 56%.
  • Cut down patient wait times at check-in.
  • Contributed to the achievement of Innovation Award.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • Contributed to a 68% increase in patient retention.
  • Strengths in budget management and workflow optimization backed up by Miscellaneous training.
  • Outpatient Service Specialist with 8 years of experience in system industry is meticulous.
  • Accomplished Outpatient Service Specialist proficient in Jira, enhancing efficiencies within patient scheduling and insurance pre-authorizations, optimizing work flows.
  • Outpatient Service Specialist is a multi-talented Outpatient Service Specialist who is consistently rewarded for planning and operational improvements.
  • Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence.
  • Achieved a 23% rise in post-care satisfaction.
  • Championed patient-centered care.
  • Achieved superior patient outcomes.
  • Trained in ServiceNow and possesses exceptional project management abilities.

Accomplishments

  • Processed 14 medical supply requisitions monthly, ensuring that critical supplies were always available for outpatient clinics.
  • Collaborated with team of 6 in the development of category.
  • Successfully navigated complex insurance requirements, resolving claim denials for 16 patients and increasing billing accuracy by 51%.
  • Implemented a same-day treatment system, boosting patient intake capacity by 30% and improving service efficiency without compromising care quality.
  • Collaborated with multidisciplinary teams to ensure the timely coordination of care for 2 patients, reducing overall outpatient service wait times by 64% days.
  • Designed a new scheduling framework for outpatient services, reducing appointment cancellations by 77% and improving resource allocation.
  • Developed a comprehensive training program on HIPAA compliance, reducing data breaches and improving staff awareness by 35%.
  • Collaborated with standard to improve post-discharge follow-up care, resulting in a 47% decrease in readmission rates.
  • Mentored new hires on outpatient policies and HIPAA regulations, reducing compliance-related errors by 28%.
  • Optimized medical supply inventory management, reducing delays in outpatient procedures by coordinating with laboratory and supply vendors.

Affiliations

  • Society for Healthcare Consumer Advocacy (SHCA)
  • Society of Women Engineers
  • Association for Patient Experience (AfPE)
  • American Health Information Management Association (AHIMA)
  • Medical Office Manager Leadership Institute (MOMLI)
  • Jaycees
  • Toastmasters
  • International Council of Nurses
  • Patient Access Leadership Academy (PALA)
  • American College of Healthcare Executives (ACHE)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) - Vantage
  • Certified Health Unit Coordinator (CHUC) - National Association of Health Unit Coordinators
  • CompTIA A+ Technician
  • Certified Customer Service Representative (CCSR) - Ironclad Systems
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Google Certified Professional Cloud Architect
  • Certified Compliance Technician (CCT) in Healthcare – Harbor & Co.
  • Certified Healthcare Business Consultant (CHBC) - National Society of Certified Healthcare Business Consultants
  • Medical Office Administration Certification - Lakeside Partners

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