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Skills

  • Healthcare Regulatory Compliance (HIPAA)
  • Regulatory compliance
  • Health insurance verification
  • Organization
  • Problem resolution
  • First Aid/CPR
  • Method equipment
  • Conflict resolution and complaint management
  • Customer service excellence
  • Communications

Work Experiences

  • Coordinated with external labs.
  • Cut down patient wait times at check-in.
  • Designed a front-desk training program that enhanced communication and conflict resolution skills, reducing patient complaints by 18%.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Kept meticulous records of office inventories and ordered additional supplies for $9.
  • Audited over 17 medical records monthly for compliance with federal regulations, refining workflows to mitigate errors.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Collaborated with caseworkers and external specialists.
  • Achieved a 41% patient retention rate.
  • Developed patient service protocols that reduced average wait times by 32% by refining scheduling practices.

Summaries

  • Clear understanding of quality assurance and data analysis as well as workflow optimization training.
  • Within Miscellaneous, senior Outpatient Service Specialist and outstanding performer in quality assurance and process improvement.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Strengths in budget management and workflow optimization backed up by Miscellaneous training.
  • Customer-focused healthcare professional recognized for quickly resolving patient complaints and reducing resolution times by 85% while promoting proactive service strategies.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved an annual revenue increase of 19% for the clinic.
  • Contributed to a revenue boost of 27% in a procedure practice.
  • Accomplished Outpatient Service Specialist proficient in Jira, enhancing efficiencies within patient scheduling and insurance pre-authorizations, optimizing work flows.
  • Achieved a 23% rise in post-care satisfaction.

Accomplishments

  • Managed over 16 inbound and outbound patient calls per day, maintaining absolute compliance with HIPAA standards.
  • Developed a comprehensive training program on HIPAA compliance, reducing data breaches and improving staff awareness by 35%.
  • Liaised between multidisciplinary teams and external specialists to deliver customized referral care for process, leading to better long-term patient outcomes.
  • Collaborated with team of 6 in the development of category.
  • Conducted procedural audits on patient files, improving medical documentation accuracy by 54%, leading to fewer insurance claims rejections.
  • Created and implemented a patient satisfaction feedback process that increased positive reviews by 35% in the first 6 months.
  • Managed 14 daily patient check-ins while maintaining punctual appointment schedules, boosting throughput by 82%.
  • Implemented a same-day treatment system, boosting patient intake capacity by 30% and improving service efficiency without compromising care quality.
  • Orchestrated cross-department efforts to decrease overdue appointments for system patients by 59% within the past year.
  • Collaborated with standard to improve post-discharge follow-up care, resulting in a 47% decrease in readmission rates.

Affiliations

  • Association for Patient Experience (AfPE)
  • International Council of Nurses
  • AccessCare Patient Advocacy Group
  • Toastmasters
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • Alliance of Professional Healthcare Managers (APHM)
  • American College of Healthcare Executives (ACHE)
  • International Association of Administrative Professionals
  • Accreditation Association for Ambulatory Health Care (AAAHC)
  • Healthcare Office Managers Association (HOMA)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ) - Vantage
  • Health Information Technology Certification – framework
  • Health Insurance Specialist Certificate – Beacon Labs
  • Certified Compliance Technician (CCT) in Healthcare – Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Case Management (CCM) – Lakeside Partners
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Coding Associate (CCA) - initiative
  • Certified Healthcare Financial Professional (CHFP) - metric

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