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Skills

  • Data entry
  • First Aid/CPR
  • Product testing
  • Problem resolution
  • MS Office
  • Team management
  • Communications
  • Powerful negotiator
  • Team Leadership
  • Hardware evaluation

Work Experiences

  • Analyzed dispatch data to optimize resource allocation, achieving a reduction in officer response time for non-critical incidents by 40%.
  • Power BI was used to keep track of case incident numbers and logs.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Copied, logged, and scanned supporting documents before filing everything in the client's files.
  • Achieved a 45% improvement in caller satisfaction.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Dispatched over 7 911 and non-emergency calls per three years to appropriate agencies and officers on duty.
  • Had an excellent attendance record and was always on time for work.
  • Studied system maps and caller information, as well as documenting all system details.
  • Was in charge of receiving requests and reports from police officers, medical dispatchers, and firefighting crews using telephone and radio equipment.

Summaries

  • Achieved a 66% improvement in resource allocation.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Dispatching procedures and policies are well-understood.
  • Professional with extensive knowledge of multi-line telephone systems and basic office equipment, including Salesforce, who is calm, compassionate, and kind.
  • Adept at de-escalating tense situations over the phone.
  • Achieved a 79% reduction in call handling errors.
  • Professional with 3 years of progressive experience in the field who is highly organized and detail-oriented.
  • Dedicated to learning, growing, and succeeding in Transportation.
  • Police Dispatcher with 5 years of successful team leadership and stakeholder engagement experience.
  • Dedicated 911 Dispatcher with 7 years of experience in the field.

Accomplishments

  • Improved
  • Design: Responsible for creative design for prominent initiative.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Created
  • Documented
  • Recommended
  • Won
  • Trained
  • Monitored
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.

Affiliations

  • Incident Management Assistance Team (IMAT)
  • First Responder Network Authority (FirstNet) Supporter
  • Police Dispatch Performance Improvement Working Group
  • Society of Emergency Telecommunicators for Diverse Communities
  • American Society of Safety Professionals
  • Regional Police and Emergency Dispatcher Mentorship Program
  • Association for Computing Machinery
  • Crisis Intervention Team (CIT) Training Graduate
  • Jaycees
  • Local 911 Operators’ Union - Columbus

Certifications

  • Public Safety Telecommunicator I (PST I) Certification – method 2022
  • 911 Dispatcher Certification – Arizona 2023
  • Certified Public Accountant (CPA)
  • Stress and Crisis Response Communication Certification – standard 2016
  • CompTIA A+ Technician
  • Critical Incident Stress Management (CISM) Certification – Cedar Works 2023
  • APCO Emergency Medical Dispatch (EMD) Recertification – 2017
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Certified Public Accountant

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