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Skills

  • Relationship development
  • Hardware evaluation
  • Team Leadership
  • Materials preparation
  • Cross-functional team collaboration
  • Risk management processes and analysis
  • Extremely organized
  • Team management
  • Product testing
  • Inspection reviews

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Assisted customers who needed assistance by carrying out and loading purchases.
  • Entered data into the Microsoft Excel system, including payments, account information, and call logs.
  • Addressed peak demand periods.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Created multi-threaded admin web applications based on procedure.

Summaries

  • Achieved consistent quarterly success in system targets.
  • Looking for a challenging new role with a growing team where I can apply my expertise and extensive experience in software engineering.
  • Accomplished fleet optimization expert, driving vehicle utilization rates up by 67% through innovative forecasting and maintenance processes.
  • Top-producing salesperson and industry expert in Banking and Financial Services.
  • Accomplished manager with extensive experience.
  • Branch Rental Manager who is dependable and has excellent conflict resolution and organizational skills.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Prioritizing tasks and unpacking deliveries are skills that she has honed.
  • Smart, dependable, and regarded as a team player.
  • Dynamic communicator who consistently outperforms company goals and expectations.

Accomplishments

  • Resolved
  • Researched
  • Trained
  • Won
  • Directed fleet allocation priorities based on customer demand forecasting, improving vehicle availability by 72% during peak times.
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved product issue through consumer testing.
  • Collaborated with senior management to forecast quarterly sales targets and consistently exceeded goals by an average of 44% over 4 quarters.
  • Advised
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Customer Rental Services Research Group
  • Certified Transportation Professional (CTP) – National Private Truck Council
  • Society of Fleet Supervisors (SFS)
  • Fleet Management Association (FMA)
  • Professional Association for Customer Engagement (PACE)
  • American Marketing Association (AMA)
  • Commercial Fleet Financing Roadshow Attendee
  • Risk Management Society (RIMS)
  • Association for Computing Machinery
  • Car Rental Business Executive Leadership Program Participant

Certifications

  • Commercial Driver's License (CDL) - Arizona
  • Lean Six Sigma Green Belt Certification – Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Revenue Growth Manager (CRGM) - Brightline
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • Vehicle Manufacturer Certification - procedure
  • Vehicle Fleet Management Certification Ironclad Systems
  • Certified Public Accountant

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