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Skills

  • User interface understanding
  • First Aid/CPR
  • Food preparation
  • Cleanliness
  • Document scanning
  • Food plating and presentation
  • Recipes and menu planning
  • Data analysis
  • Project management
  • Program equipment

Work Experiences

  • On-site training was provided by me.
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Had planned ahead.
  • Measured yardage and looked for stray golf balls.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Won
  • Started it.
  • Managed
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Recommendation

Summaries

  • Articulate
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • Expertise in overseeing product development from concept to completion, including packaging design, marketing, and promotional materials.
  • Versatile
  • Determined sales and marketing professional with 8 years of experience in process industry.
  • Professional with over 18 years of experience in project management and process improvement initiatives across the enterprise.
  • Service-driven
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Seasoned
  • Dependable

Accomplishments

  • Monitored key customer satisfaction metrics, resulting in a 19% reduction in negative feedback over 2 months.
  • Achieved CPA and ensured compliance with food safety regulations, resulting in a 56% decrease in sanitation-related complaints.
  • Boosted banquet and event sales by 46%, resulting in an additional $17 in revenue within a the past year period.
  • Successfully hired, trained, and mentored a team of 7 staff, with 46% retaining promotional opportunities within 6 months.
  • Collaborated with chefs to reduce overall preparation time by 66%, leading to an increase in table turnover rate of 73%.
  • Collaborated with regional and corporate teams to align food offerings with brand identity, leading to 10 increase in brand recognition metrics.
  • Drove cost savings by successfully reorganizing purchasing practices and securing contracts that reduced food supply costs by 61%.
  • Took the lead in reorganizing kitchen workflows, reducing average food prep times by 60% without compromising food quality.
  • Effectively led the team through a high-volume service period, achieving a 60% improvement in order accuracy and customer satisfaction.
  • Increased guest repeat visits by 17% within several months by launching an exclusive loyalty program for frequent diners.

Affiliations

  • National Association of Catering and Events (NACE)
  • International Live Events Association (ILEA)
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Jaycees
  • Food and Beverage Directors Association
  • Toastmasters
  • Certified Food and Beverage Executive (CFBE)
  • Rotary International
  • Project Management Institute

Certifications

  • Certified Dietary Manager (CDM) from the Association of Nutrition & Foodservice Professionals
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Meeting Professional (CMP) from the Events Industry Council
  • Certified Hospitality Trainer (CHT) by the American Hotel & Lodging Educational Institute
  • CompTIA Network+
  • Certificate in Menu Engineering from Brightline
  • Level 1 Sommelier Certification from the Court of Master Sommeliers
  • Sustainable Food Professional Certification from Ironclad Systems
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)

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