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Skills

  • Problem resolution
  • Crisis Communication Strategies
  • Employee training
  • Effective communication in diverse teams
  • Team building
  • MS Office
  • Public speaking
  • Budgets
  • Adaptability in dynamic social environments
  • Time management and prioritization

Work Experiences

  • Examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in framework.
  • Aligned teams.
  • Customized social learning strategies for managers.
  • Created written guides.
  • Consistently assisted companies in achieving initiative by advising executives on best practices for employee growth and productivity goals.
  • Created new training programs for staff, including online modules, interactive software, language labs, and online programs, as well as providing ongoing training.
  • Achieved results in 18 months.
  • Achieved results within 13 months.
  • Achieved 65% faster skill acquisition for social roles.
  • Served as a liaison between executives and entry-level employees, facilitating smooth communication and ensuring that program was achieved.

Summaries

  • Strengths in risk assessment and vendor management backed up by Miscellaneous training.
  • Adept Social Trainer with diversified experience.
  • Supportive Social Trainer with in-depth knowledge of category industry practices and the ability to help process companies achieve long-term success.
  • Achieved a 32% boost in team satisfaction.
  • Accomplished Social Trainer with hands-on experience restructuring e-learning courses, leading to a 74% increase in completion rates and participant engagement.
  • Boosted overall performance.
  • Looking to apply 17 years of experience in Miscellaneous to a dynamic role with Lakeside Partners.
  • Achieved sustained improvements in communication practices by 80%.
  • Ready to put 12 years of experience to work in a long-term, challenging position.
  • Achieved a 81% improvement in team rapport.

Accomplishments

  • Facilitated 2 diversity and inclusion workshops quarterly, contributing to a 21% increase in workforce satisfaction scores.
  • Reduced team project delays by standardizing leadership social training curriculum, achieving a 50% decrease in communication-related barriers.
  • Successfully delivered anti-bias communication workshops, resulting in a 72% increase in inclusive workplace behaviors across departments.
  • Moderated peer-group conflict resolution exercises, decreasing interpersonal conflict reports among participants by 73% over a several months.
  • Designed and implemented a social skills improvement program that enhanced communication across teams by 79% within three years.
  • Guided executives through emotional intelligence and resilience workshops that resulted in 55% greater strategic alignment across leadership tiers.
  • Trained over 14 participants on conflict resolution techniques, contributing to a 38% reduction in formal complaints.
  • Spearheaded inclusion of social relationship-building strategies into the executive onboarding process, significantly improving new manager team integration rates by 15%.
  • Resolved product issue through consumer testing.
  • Led a cross-departmental initiative to integrate social anxiety intervention techniques, achieving a 51% improvement in employee well-being reported in follow-up surveys.

Affiliations

  • International Society for Multicultural Education
  • Mentorship Program for Disadvantaged Youth, 2015
  • International Association of Facilitators (IAF)
  • International Association of Social Trainers (IAST)
  • Institute for Social and Emotional Learning (IFSEL)
  • Association for Supply Chain Management (APICS)
  • International Association of Administrative Professionals
  • Jaycees
  • Consortium for Social Training Advocates
  • Team Building Professionals Association

Certifications

  • CompTIA A+ Technician
  • Certified Diversity Executive (CDE) - Institute for Diversity Certification
  • Apple Certified Associate (ACA)
  • Certified Corporate Wellness Specialist (CCWS) - Corporate Health and Wellness Association
  • ServSafe
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Soft Skills Trainer - NQA or ISTD, 2016
  • Cross-Cultural Competence Certification - initiative, 2019
  • Collaborative Learning Design Certification - program, 2020

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