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Skills

  • Operational impact minimization
  • Onboarding process optimization
  • Multi-site infrastructure management
  • Change Management Leadership
  • Mail distribution
  • Budgets
  • System design and implementation
  • Postal product pricing
  • Performance data analysis
  • Regulatory compliance

Work Experiences

  • Conducted technology selection efforts.
  • Collaborated with cross-functional teams.
  • Achieved funding increase over a several months.
  • Achieved $10 in annual savings.
  • Collaborated with cross-functional teams to ensure Six Sigma standards were met for all system operations, reducing compliance issues by 55% year-over-year.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Transported Salesforce to several months customer locations.
  • Achieved a 62% productivity increase.
  • Audited and streamlined communication protocols between departments, reducing inter-department downtime by 16% and improving operational efficiency.
  • Collaborated with executive leadership to align IT infrastructure goals with company objectives, leading to Top Performer from Harbor & Co. For operational excellence.

Summaries

  • Completed projects under tight deadlines.
  • Training, managing, and evaluating performance for up to 7 employees with a proven track record.
  • Conducted employee training.
  • System Superintendent is a multi-talented System Superintendent who is consistently rewarded for planning and operational improvements.
  • Achieved consistent operational savings of $8 annually.
  • Adept at leading complex system upgrades, minimizing operational impact, and saving $15 in projected overtime costs while completing projects under tight deadlines.
  • Adept at leading complex system upgrades.
  • Dedicated systems expert focused on operational impact minimization through data-driven decision-making, resulting in cost savings of $3 and improved timelines.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Strengths in client relations and project management backed up by Miscellaneous training.

Accomplishments

  • Drove a cross-functional overhaul of system alert priorities, reducing response time to critical incidents by 19% and ensuring SLA compliance.
  • Enabled seamless migration from legacy platforms to modern infrastructure, cutting maintenance expenses by $10 while enhancing system functionality by 36%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved procedure which led to metric.
  • Increased response efficiency by optimizing network throughput for Lakeside Partners, shaving 75% off typical latency times in high-demand environments.
  • Supervised the system-wide upgrade of SAP, leading to a 60% performance increase and additional financial savings of $9.
  • Improved cross-functional communication and reporting by implementing a centralized logging solution that reduced troubleshooting escalation times by 38%.
  • Resolved product issue through consumer testing.
  • Led the integration of a cloud-based monitoring platform across 8 facilities, enhancing real-time performance reporting and reducing troubleshooting times by 51%.
  • Established vendor partnerships that lowered hardware refresh cycle costs by $8 while simultaneously increasing system stability across 14 locations.

Affiliations

  • Certified Energy Manager (CEM) Professional Group
  • International Building Performance Simulation Association (IBPSA)
  • American Medical Informatics Association
  • Project Management Institute
  • International Council of Nurses
  • American Water Works Association (AWWA)
  • American Society of Mechanical Engineers (ASME)
  • International Facility Management Association (IFMA) Sustainable Operations Affinity Group
  • National Society of Professional Engineers (NSPE)
  • Society of Women Engineers

Certifications

  • Certified Green Data Center Professional (2020)
  • Apple Certified Associate (ACA)
  • ServSafe
  • Certified Data Center Management Professional (CDCMP)
  • Certified Information Security Manager (CISM)
  • Certified Data Center Technician Professional (CDCTP)
  • Cisco Certified Network Associate (CCNA)
  • Data Center Certified Associate (DCCA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Amazon Web Services (AWS) Certified Solutions Architect – Professional

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