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Skills

  • Budgets
  • Strategic planning
  • Business operations
  • Cost-saving strategies implementation
  • Job inspections
  • Process improvement
  • Continuous process improvement
  • Audit Compliance Adherence
  • Operations management
  • Advanced Excel and Data Processing Tools

Work Experiences

  • Analyzed data from metric and framework reports in order to make proactive adjustments and improvements to program operations.
  • Assessed the strengths of employees and assigned tasks based on their experience and training.
  • Processed initiative deposits several months to protect funds.
  • Oversaw a staff of 4 people and oversaw a budget of $8 per year.
  • Created and managed schedules to ensure that required areas were covered and that customer service demands were met.
  • The Subject Matter Expert and main point of contact for method.
  • Processed and documented over 14 financial transactions per month using Workday.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Checked the team's performance and made sure they were following system and standard standards.
  • Used initiative programs to complete standard tasks, resulting in procedure.

Summaries

  • Manager, Item Processing is a skilled Manager, Item Processing who provides encouragement and feedback to help employees succeed.
  • Researched, wrote, and presented detailed accounts receivable reports for management's review.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • 7+ years of Miscellaneous experience from a hardworking and enthusiastic management professional.
  • Shift Leader with strong quality control, problem-solving, and interpersonal communication skills.
  • Talented leader who takes an analytical approach to business planning and problem-solving on a daily basis.
  • Effective manager with a track record of leading, training, and motivating employees to reach their full potential.
  • Item Processor with 13 years of experience processing, recording, and monitoring multiple accounts for framework firm.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Data management and security regulations were followed while red tape was minimized.

Accomplishments

  • Reduced processing errors by 73% through system optimizations and retraining initiatives for the team.
  • Developed and maintained a budget of 7 for the department, achieving savings through vendor negotiations and cost-cutting measures.
  • Reduced duplicate processing entries by 47% through the introduction of advanced reconciliation tools and training modules.
  • Implemented business process automation, leading to a 49% increase in operational efficiency and reduced labor hours.
  • Produced actionable insights from item processing reports, aiding upper management decision-making processes.
  • Automated reconciliation processes using Asana, achieving a 79% reduction in manual errors.
  • Revised item processing standards to align with industry best practices, resulting in 57% fewer compliance issues.
  • Partnered with external vendors to enhance the scalability of transaction systems, leading to a 23% increase in capacity during peak periods.
  • Oversaw reconciliation of Salesforce items, improving accuracy rates by 31% in 2021.
  • Developed an audit framework that decreased policy violations by 53% year-over-year.

Affiliations

  • Workflow Management Coalition (WfMC)
  • International Society of Six Sigma Professionals (ISSSP)
  • National Association for Business Economics (NABE)
  • Toastmasters
  • International Association of Business Process Management (IABPM)
  • American Bankers Association (ABA)
  • International Association of Business Process Outsourcing (IABPO)
  • International Organization for Standardization (ISO) – Lean Six Sigma Certification
  • American Marketing Association
  • International Association of Administrative Professionals

Certifications

  • Certified Automation Professional (CAP) - Summit Group
  • Certified Risk and Compliance Management Professional (CRCMP) – Meridian
  • Certified Information Systems Security Professional (CISSP) - Lakeside Partners
  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Procurement and Supply Professional (CPSP) – Brightline
  • Certified in Production and Inventory Management (CPIM) – APICS
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) – ASQ

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