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Skills

  • MS Office
  • Cash Handling
  • Process improvement
  • Organization
  • Product and service sales
  • Market share expansion
  • Stocking and replenishing
  • Problem resolution
  • Guest seating arrangements
  • Project organization

Work Experiences

  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Acquired 14 new customers, resulting in 5% revenue for the team.
  • Closed deals with key decision-makers.
  • Awarded Excellence Award for achieving 17% sales growth in 2019, demonstrating strong negotiation and persuasion skills.
  • Achieved 22% of new business won in 2021.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Adjusted sales tactics proactively.
  • Built long-term relationships with distributors and vendors.
  • Achieved a faster go-to-market strategy for ServiceNow.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Accomplished sales expert with a deep knowledge of client relationship management techniques, achieving 39% retention rates across diverse portfolios by delivering innovative and valuable customer solutions.
  • Clear understanding of vendor management and quality assurance as well as data analysis training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Connect with customers and recommend target offerings to effectively promote products and increase revenue.
  • Boosted productivity of new team members by 75% in their first 90 days.
  • Advanced sales forecasting expertise.
  • Capable of keeping an eye on security and catering to a wide range of customer requirements.
  • Achieved success in competitive regions like Raleigh.
  • Award-winning General Sales Representative with recognized excellence in sales growth of 67% year-over-year for the past 10 years, focusing on both new customer acquisitions and upselling strategies.
  • Achieved an annual retention rate of 60%.

Accomplishments

  • Collaborated with product development on customer-focused features, resulting in faster time-to-market and increased sales closures.
  • Led cross-functional coordination between marketing, product, and sales teams, resulting in a 18% increase in product upsell opportunities.
  • Built long-lasting partnerships with key vendors, contributing to a reduced stock-out rate by 45% across all regions.
  • Designed and implemented a lead generation strategy, boosting qualified leads by 47% within 15 months.
  • Trained and mentored a team of 13 new sales associates, achieving a collective 64% increase in closed deals within 13 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Spearheaded new product lines resulting in 18% increase in sales revenue for the 2020 fiscal year.
  • Secured distribution agreements with 15 new vendors, resulting in a 36% expansion in available product lines.
  • Achieved 11 consecutive quarters of revenue growth by leveraging excellent client relationships and upselling solutions.
  • Utilized consultative selling approaches to recommend value-aligned solutions, leading to a 35% increase in overall customer satisfaction ratings.

Affiliations

  • Entrepreneur Organization (EO)
  • Society of Women Engineers
  • American Association of Inside Sales Professionals (AA-ISP)
  • HubSpot Sales Software Certification
  • American Medical Informatics Association
  • Jaycees
  • National Retail Federation (NRF)
  • The Strategic Account Management Association (SAMA)
  • LinkedIn Sales Navigator Expert User Certification
  • Certified Sales Professional (CSP) - OSHA

Certifications

  • Value Selling Framework Certified Professional – initiative
  • Inbound Sales Certification - HubSpot Academy
  • Project Management Professional (PMP)
  • Google Ads Certification - Workday (2016)
  • Certified Public Accountant (CPA)
  • Sandler Sales Mastery Certification
  • Google Certified Professional Cloud Architect
  • Lean Sales Certification – system
  • Certified Inside Sales Professional (CISP) – metric
  • Apple Certified Associate (ACA)

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