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Skills

  • MS Office
  • Advanced customer service skills
  • Insurance verification and follow-ups
  • Database administration
  • Organization
  • Credit and collections
  • Business operations
  • Team building
  • Inventory and Budget Management
  • Team management

Work Experiences

  • Restructured installation processes and staff teams, resulting in a 8% increase in productivity.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Assisted in procedure scheduling.
  • Conducted proactive follow-up.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Boosted patient satisfaction by implementing a follow-up protocol, leading to a 20% decrease in missed appointments.
  • Conducted bi-weekly staff meetings to discuss performance metrics, reducing scheduling conflicts by 42%.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Boosted patient satisfaction.

Summaries

  • Adept at medical filing systems, ensuring patient records are easily accessible with a 68% improvement in retrieval efficiency and a reduction in file misplacement.
  • Achieved 34% faster patient consultations.
  • Clinic Office Coordinator is a multi-talented Clinic Office Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 83% decrease in missed appointments.
  • These abilities, as well as a strong work ethic, are available.
  • Achieved a 77% decrease in front-office labor hours.
  • Excellent communicator and project manager with expertise in day-to-day operations, workflow improvements, and customer service.
  • Highly skilled in performance reporting terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Addressed patient concerns promptly.
  • Within Miscellaneous, senior Clinic Office Coordinator and outstanding performer in vendor management and risk assessment.

Accomplishments

  • Processed an average volume of 5 of insurance claims daily, ensuring compliance with all regulatory standards and minimizing turnaround times.
  • Implemented a patient follow-up process that increased patient satisfaction scores by 16% over 18 months.
  • Facilitated weekly cross-departmental meetings, which improved interdepartmental communication and reduced patient complaints by 73%.
  • Reduced patient check-out processing times by 71% by training front desk staff in optimized billing and payment collection methods.
  • Assisted with the coordination of patient referral systems, improving referral processing times by 44%.
  • Documented and resolved metric which led to initiative.
  • Managed over 6 daily calls related to patient inquiries, appointment scheduling, and follow-ups with a 69% satisfaction rate.
  • Resolved product issue through consumer testing.
  • Successfully resolved patient queries and concerns with a 62% improvement in patient retention and satisfaction scores.
  • Assisted in the development of office policies and protocols, promoting a 17% improvement in compliance and operational efficiency.

Affiliations

  • Academy of Medical-Surgical Nurses (AMSN)
  • Association of Medical Office Professionals (AMOP)
  • Certified Medical Office Manager (CMOM)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • Healthcare Leadership Alliance (HLA)
  • American College of Healthcare Executives (ACHE)
  • Healthcare Financial Management Association (HFMA)
  • HIPAA Compliance Association (HCA)
  • Rotary International

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA A+ Technician
  • Apple Certified Associate (ACA)
  • Health Information Management (HIM) Associate Degree Program - system
  • Certified Revenue Cycle Specialist (CRCS) – American Association of Healthcare Administrative Management (AAHAM)
  • Certified HIPAA Professional (CHP) - standard
  • Certified Public Accountant (CPA)
  • Telehealth Coordinator Certification - procedure
  • SHRM Senior Certified Professional (SHRM-SCP)

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