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Skills

  • Operational improvement
  • Employee motivation
  • Relationship development
  • Budgets
  • Order accuracy management
  • Communications
  • Problem resolution
  • Food Safety Compliance
  • Process improvement
  • Continuous Service Improvement

Work Experiences

  • Assisted wait staff and other members of the team in completing tasks.
  • Developed a streamlined workflow that reduced order prep times by 73% during rush periods while maintaining food quality.
  • Championed a ‘Speed Service’ initiative.
  • Collaborated with management on a sandwich recipe initiative.
  • Washed, peeled, and cut a variety of fruits and vegetables to prepare for serving.
  • Coordinated with management to develop promotional campaigns.
  • Kept the food preparation areas clean, sanitized, and well-organized.
  • Coordinated with management to develop promotional campaigns, driving a sales increase of 85% over 15 months by optimizing daily specials timing.
  • Consistently achieved a customer satisfaction rating of 43% or higher by ensuring all orders were accurate and prepared according to specific dietary requirements.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.

Summaries

  • Adopted energy-saving practices.
  • Costs were consistently reduced while profits were increased.
  • When managing multiple tasks at once and assisting customers, be professional and calm.
  • With 6 years of experience serving program food, capable Sandwich Shift Lead.
  • Achieved 43% efficiency improvements.
  • Within Miscellaneous, senior Sandwich Shift Lead and outstanding performer in performance reporting and project management.
  • Food Service expert with 7 years of experience in the service industry.
  • Achieved a 64% improvement in new hire performance.
  • Professional who is conscientious and self-directed and excels at working quickly and independently.
  • Achieved a 40% reduction in order prep times.

Accomplishments

  • Increased customer satisfaction scores by 81% through training staff on personalized service techniques.
  • Implemented portion control strategies resulting in a 69% decrease in food waste per shift.
  • Executed a cross-training program that resulted in 17 team members proficient in multiple stations, improving workflow.
  • Led successful shifts overseeing up to 13 employees, ensuring all health and safety procedures were followed.
  • Transitioned team scheduling to an online platform, reducing last-minute shift changes by 53%.
  • Enhanced team productivity during peak hours, enabling a 10% increase in orders processed with no increase in staff.
  • Played a key role in upselling premium sandwich offerings, increasing overall daily sales revenue by $12.
  • Resolved product issue through consumer testing.
  • Documented and resolved standard which led to system.
  • Took ownership of daily cash handling and register reconciliation, achieving a 24% accuracy rate.

Affiliations

  • Association for Computing Machinery
  • Project Management Institute
  • National Association of Catering Executives (NACE)
  • Institute of Culinary Education Alumni Network
  • Society for Foodservice Management (SFM)
  • Institute of Hospitality – Catering and Events Network
  • Jaycees
  • Freemason
  • Association for Operations Management (APICS) - Foodservice Operations Lead
  • National Safety Council (NSC) – Foodservice Safety Programs

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Professional in Food Safety (CP-FS)
  • ServSafe
  • Food Waste Reduction & Sustainability Certificate - Meridian
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Restaurant Lead Manager (CRLM) - Lakeside Partners
  • Conflict Resolution in the Workplace Certificate - Brightline

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