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Skills

MS Office
Preventive and reparative maintenance
Team building
Metric equipment
Chemical cleaners
Painting and plastering
Floor-care techniques (e.g., waxing, polishing)
Compliance with building health codes
Event-specific custodial planning
Project organization

Work Experiences

Complied with framework guidelines.
Achieved a 56% reduction in work orders.
Created a safer work environment.
Achieved zero complaint months.
Meticulously dusted all of the furniture and fixtures.
Conducted bi-weekly safety meetings.
Achieved Excellence Award in excellence for cleanliness.
Collaborated cross-departmentally to meet cleaning needs.
Assessed staffing needs.
Identified facility issues, such as repair needs and major maintenance issues, and reported them to management.

Summaries

Within Miscellaneous, senior Custodial Lead and outstanding performer in risk assessment and client relations.
Achieved exceptional customer satisfaction.
Overall morale and productivity are boosted by experience in policy development and staff management procedures.
Working independently to manage cleaning needs in all areas of the building.
Completes tasks with zeal and offers skills in workflow optimization and process improvement.
Dedicated Custodial Lead who is responsible for the cleanliness and upkeep of various facilities and rooms in method and initiative facilities.
Exceptional interpersonal and communication abilities.
Accomplished in team leadership and mentoring.
Achieved zero complaints over a 9-month period.
Reliable and trustworthy Custodial Lead with experience keeping interior and exterior building spaces clean and orderly.

Accomplishments

Managed logistics for deep-cleaning projects, ensuring that equipment and personnel were deployed with zero downtime over 4 facilities.
Trained an interim cleaning crew during a high-traffic season, maintaining cleanliness benchmarks and improving team productivity by 21%.
Played a key role in revising safety training materials that led to a 74% drop in custodial injuries year-over-year.
Under my leadership, custodial team efficiency improved by 46% while successfully maintaining a 6-day rotation schedule across Columbus.
Resolved product issue through consumer testing.
Developed an automated cleaning task reporting system that tracked time and quality, improving accountability for 9 team members by 15%.
Coordinated custodial efforts across 8 buildings, ensuring cleaning schedules were met while addressing special maintenance requests on time.
Collaborated with the maintenance department to ensure rapid resolution of issues identified during daily walk-throughs, reducing facility work orders by 61%.
Presented recommendations to streamline supply procurement processes, reducing delivery lead times on essential items by 49%.
Implemented a daily cleaning log shared with management, streamlining communication and leading to a reduction in reported facility issues by 17%.

Affiliations

Building Service Contractors Association International (BSCAI)
American Institute of Cleaning Science (AICS)
Freemason
International Council of Nurses
Lions Club
Warehouse Safety Program Contributor 2017
Association for Supply Chain Management (APICS)
Association for Professionals in Infection Control and Epidemiology (APIC)
American Society of Safety Professionals
National Association of Cleaning Professionals (NACP)

Certifications

OSHA 10-Hour General Industry Certification
Certified Mold Remediation Specialist (CMRS)
CompTIA Network+
Google Certified Professional Cloud Architect
Cisco Certified Network Associate (CCNA)
Inventory Control and Supply Chain Management Certificate
Custodial Technician Certification from ISSA
Indoor Air Quality Manager (IAQM)
Certified Floor Care Technician (CFCT)
Emergency Management and Preparedness Course

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