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Skills

  • Effective communication with staff and management
  • Customer relationship building
  • Beverage preparation
  • Business operations
  • Food running
  • Project organization
  • First Aid/CPR
  • Customer complaint resolution
  • Buffet station layout optimization
  • Operational improvement

Work Experiences

  • Adjusted meal offerings based on seasonal ingredients.
  • Boosted customer satisfaction scores by 54%.
  • Achieved 49% positive feedback for customer interaction.
  • Achieved 54% positive feedback for customer interaction and cleanliness in 2017, contributing directly to the restaurant’s Top Performer achievement.
  • Attended to detail in guest requests.
  • Balanced multiple tasks, such as taking orders, refilling beverages, and managing cleaning duties, in an environment serving over 10 people per shift.
  • Achieved 61% positive feedback for cleanliness.
  • Acted as the first point of contact for customer feedback, effectively resolving complaints and increasing customer retention by 17%.
  • Assisted with large-scale events, ensuring seating arrangements, cleanliness, and table setups met client expectations for standard functions.
  • Collaborated with standard customers to determine their needs and deliver initiative service.

Summaries

  • Adept at balancing administrative tasks, including cash handling and inventory management, to ensure smooth day-to-day operations in high-capacity dining environments.
  • Achieved a 44% error-free cash handling record.
  • With a strong foundation of service industry expertise, I am enthusiastic and personable.
  • Dining Room Attendant with 8 years of experience working in a food service environment.
  • Achieved a 72% compliance rate with food safety standards.
  • Dining Facility Attendant with 14 years of successful workflow optimization and vendor management experience.
  • Adopted a customer-first approach.
  • Achieved excellence in food sanitation.
  • Adept at executing deep cleaning protocols to meet and exceed industry health and safety standards, contributing to a consistently high sanitation rating.
  • Adaptable team player.

Accomplishments

  • Monitored cafeteria stock levels and communicated restocking needs to management team, preventing supply shortages and ensuring operational continuity.
  • Assisted in opening and closing duties, including setup and breakdown of stations, ensuring all prep work aligned with peak-hour service requirements.
  • Collaboratively worked with kitchen staff and servers to ensure timely food delivery, reducing order wait times during peak hours by 5 minutes.
  • Collaborated with team of 7 in the development of procedure.
  • Suggested and implemented changes to staff scheduling, improving the overall efficiency and reducing shift overlap by 32%, saving on labor costs.
  • Trained 15 new staff members on proper health and safety standards, resulting in a 70% reduction in reported violations.
  • Served 9 customers daily with a focus on exceptional service, ensuring repeat patronage and increased positive reviews.
  • Consistently worked alongside kitchen staff to ensure that food was served quickly, maintaining quality and reducing customer wait times by 71%.
  • Resolved product issue through consumer testing.
  • Ensured ongoing compliance with all food safety standards such as initiative, reducing risk of violations by 25% during routine inspections.

Affiliations

  • Food Industry Management Association (FIMA)
  • Certified Guest Service Professional (CGSP) from American Hotel & Lodging Educational Institute
  • Society of Human Resource Management
  • National Food Safety Month Participant and Advocate
  • American Hotel & Lodging Educational Institute (AHLEI) Certification
  • Certified Professional in Food Safety (CP-FS) from National Environmental Health Association
  • International Council of Nurses
  • Food Handlers and Safety Training through framework
  • Foodservice Professionals Network (FPN)
  • Certified Kitchen and Bath Designer (CKD) through National Kitchen & Bath Association

Certifications

  • Basic Food Service & Sanitation Certification
  • Workplace Cultural Competency Certification for Food Service Workers
  • Introduction to Procurement Certification from system
  • ServSafe Food Handler Certification
  • Certified Culinary Nutrition Professional from Northwind
  • Health Department Food Worker Card
  • National Restaurant Association Food Protection Manager Certification
  • Kitchen Safety: Preventing Workplace Accidents Certification
  • Green Restaurant Certification
  • Inventory and Stock Control Management for Hospitality Courses

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