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Skills

  • Fast-paced workflow optimization
  • First Aid/CPR
  • Communications
  • Customer service training facilitation
  • Effective communication with staff and management
  • Supervision
  • Buffet station layout optimization
  • Table clearing
  • Problem resolution
  • Food presentation standards enforcement

Work Experiences

  • Adhered to safety and fire codes while setting up dining areas in Seattle, creating a safer environment for patrons and staff.
  • Acted as the first point of contact for customer feedback, effectively resolving complaints and increasing customer retention by 17%.
  • Achieved reduction in 2020.
  • Collaborated with chefs to adapt food delivery based on changing weather conditions for outdoor dining events, reducing food spoilage by 73% in 2019.
  • Boosted customer satisfaction scores by 78% through personalized service and attention to detail in guest requests.
  • Achieved 17% faster onboarding.
  • Used sales techniques such as suggestive selling and others.
  • Kept track of the dining room's inventory and replenished it as needed.
  • Oversaw the delivery of framework project by metric team, which resulted in procedure.
  • Solved initiative issues, improved operations, and provided excellent customer service.

Summaries

  • Prepared to contribute skills and knowledge to help the team succeed and improve customer satisfaction by providing effective dining support.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Balanced guest needs with operational duties.
  • Accurate in maintaining cash handling records.
  • Balances tasks such as cleaning and resetting tables.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Costs were consistently reduced while profits were increased.
  • 18 years of experience as a talented table busser.
  • Adept at executing deep cleaning protocols to meet and exceed industry health and safety standards, contributing to a consistently high sanitation rating.
  • Within Miscellaneous, senior Dining Facility Attendant and outstanding performer in project management and performance reporting.

Accomplishments

  • Led daily briefings for 15 staff members, addressing potential service challenges and improving overall team performance.
  • Took lead in organizing special banquets and events, coordinating seating arrangements and service for groups of 9, contributing to excellent customer satisfaction.
  • Commended for providing detailed and attentive service to customers, resulting in an increase in operational tips for staff by 54%.
  • Resolved product issue through consumer testing.
  • Recognized for maintaining a record of 50% punctuality and attendance over 16 months, ensuring shift coverage stability.
  • Fostered cross-departmental communication between dining and kitchen teams which increased service accuracy and reduced meal delivery errors by 68%.
  • Assisted in the implementation of Jira for inventory control, leading to more accurate tracking and reducing waste.
  • Suggested and implemented changes to staff scheduling, improving the overall efficiency and reducing shift overlap by 32%, saving on labor costs.
  • Monitored cafeteria stock levels and communicated restocking needs to management team, preventing supply shortages and ensuring operational continuity.
  • Served 9 customers daily with a focus on exceptional service, ensuring repeat patronage and increased positive reviews.

Affiliations

  • Toastmasters
  • Hospitality Industry Professionals Network (HIPN)
  • Culinary Arts Program Certification from Summit Group
  • Food Safety Manager Certification from Lakeside Partners
  • National Food Safety Month Participant and Advocate
  • Association of Information Technology Professionals
  • Association for Computing Machinery
  • American Personal & Private Chef Association (APPCA)
  • Society of Human Resource Management
  • Food Handlers and Safety Training through framework

Certifications

  • Apple Certified Associate (ACA)
  • Kitchen Safety: Preventing Workplace Accidents Certification
  • Certified Food and Beverage Executive (CFBE) by AHLEI
  • Alcohol Server Training Certification by North Carolina ABC
  • Customer Service Excellence Certification
  • Salesforce
  • Food Safety Level 2 by Harbor & Co.
  • Inventory and Stock Control Management for Hospitality Courses
  • Team Collaboration and Communication in Hospitality Industry
  • Google Certified Professional Cloud Architect

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