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Skills

  • Process improvement
  • Automation software for loan processing
  • Customer retention strategies
  • MS Office
  • Team management
  • Loan Closing Coordination
  • Regulatory compliance
  • Organization
  • Customer service
  • Customer service excellence

Work Experiences

  • Analyzed financial data and customer credit profiles.
  • Adhered to strict compliance measures.
  • Built strong relationships with referral sources.
  • Achieved resolution within three years.
  • Developed new loan prospects by making weekly cold calls to 16 people.
  • Successfully closed an average of 4 loans every month.
  • Collaborated with cross-functional teams, including underwriting and sales, to enhance the overall client experience and improve loan approval timeframes.
  • Assisted in the launch of a new Tableau loan program.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 7%.
  • Assisted in the successful launch of a new Salesforce loan program, generating an additional $14 in revenue within the first 18 months.

Summaries

  • Achieved a client satisfaction rate of 18% %.
  • Consistently met or exceeded performance benchmarks.
  • Dedicated to learning, growing, and succeeding in Banking and Financial Services.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Consistently resolved loan-related inquiries within three years.
  • Closed 18 loans per two years.
  • Coordinated between sales and loan origination teams.
  • Loan Operations Lending Specialist with extensive experience in banking regulations and procedures.
  • Clear understanding of risk assessment and client relations as well as risk assessment training.
  • Credited with reducing post-close compliance errors by 49% during audits.

Accomplishments

  • Resolved product issue through consumer testing.
  • Consistently exceeded loan volume targets by 28% by ensuring operational efficiency and precise risk evaluations.
  • Developed and mentored 12 junior loan processors, ensuring consistent application of loan processing standards and team development.
  • Supervised a team of 8 loan processors during high-volume periods, ensuring service level agreements (SLAs) were consistently met.
  • Reduced loan file review time by 70% by automating data validation through HubSpot.
  • Analyzed portfolio data to provide actionable insights, leading to a 50% increase in financial performance for loan products.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced adverse loan decisions by 48% through efficient communication with underwriting and credit teams.
  • Provided underwriting support across multiple loan products, boosting quarterly loan volume by 63%.
  • Effectively managed communication between loan origination teams and clients, resulting in 44% faster resolution of loan discrepancies.

Affiliations

  • Lending Analytics and Risk Professionals Network (LARPN)
  • Commercial Finance Association (CFA)
  • Certified Financial Services Auditor (CFSA) through the Institute of Internal Auditors (IIA)
  • Institute of Real Estate Management (IREM)
  • Lions Club
  • American Institute of Banking (AIB)
  • Society of Financial Examiners (SOFE)
  • Toastmasters
  • Association of Information Technology Professionals
  • Rotary International

Certifications

  • Certified Loan Workflow Improvement Analyst – category – 2015
  • Certified Loan Reconciliation Professional (CLRP) – Ironclad Systems – 2015
  • Chartered Financial Analyst (CFA) - CFA Institute, 2022
  • Certified Financial Services Auditor (CFSA) – framework – 2019
  • Certified Loan Documentation Specialist (CLDS) – American Bankers Association – 2024
  • Google Certified Professional Cloud Architect
  • Certified Risk and Compliance Management Professional (CRCMP) – Meridian – 2017
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE) 2015

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