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Skills

  • Metric equipment
  • Business operations
  • Communications
  • First Aid/CPR
  • MS Office
  • Team building
  • Fraud detection
  • Deep knowledge of bankruptcy processes
  • Loan application processing
  • Compliance with federal and state regulations

Work Experiences

  • Analyzed financial data and customer credit profiles.
  • Closed 3 loans per one year.
  • Built strong relationships with referral sources, including real estate agents and brokers, leading to a 59% increase in new loan applications.
  • Looked for industry trends on social media and through online sources.
  • Assisted clients during financial hardship.
  • Successfully closed an average of 4 loans every month.
  • Achieved a 31% increase in new loan applications.
  • Adhered to strict compliance measures.
  • Assisted in the launch of a new Tableau loan program.
  • Collaborated with internal teams.

Summaries

  • Coordinated across departments to meet loan closing goals.
  • Client-focused Loan Operations Lending Specialist.
  • Costs were consistently reduced while profits were increased.
  • Loan Operations Lending Specialist with 16 years of successful cross-functional collaboration and performance reporting experience.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adaptable Loan Operations Lending Specialist.
  • Loan Operations Lending Specialist with extensive experience in banking regulations and procedures.
  • Closed 18 loans per two years.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Collaborated with cross-functional teams to streamline loan validation processes, reducing processing times by 67% by implementing HubSpot.
  • Documented and resolved procedure which led to method.
  • Completed comprehensive credit report evaluations for 18 loan applicants weekly, ensuring timely and accurate submission of loan applications.
  • Trained loan operations staff on new regulatory requirements, decreasing non-compliant submissions by 40%.
  • Partnered with underwriters to expedite the credit verification process for high-value loans, improving loan approval turnaround by 68%.
  • Evaluated and verified complex loan documentation to ensure adherence to fair lending laws and mitigate potential regulatory fines.
  • Reduced loan denials by 21% by providing detailed support in credit report analysis and proactive customer outreach.
  • Collaborated with team of 11 in the development of framework.
  • Analyzed portfolio data to provide actionable insights, leading to a 50% increase in financial performance for loan products.
  • Reviewed and processed 6 loan applications per week, maintaining a 85% on-time funding success rate.

Affiliations

  • Toastmasters
  • National Association of Credit Management (NACM)
  • Association for Supply Chain Management (APICS)
  • Commercial Loan Documentation Specialist Certification from the National Lending Institute
  • International Association of Administrative Professionals
  • Lions Club
  • National Association of Federal Credit Unions (NAFCU)
  • Association for Financial Professionals (AFP)
  • Society of Financial Examiners (SOFE)
  • Certified Commercial Loan Officer from the National Association of Credit Management

Certifications

  • Certified Financial Risk Manager (CFRM) – Summit Group – 2018
  • Certified Loan Specialist (CLS) – Brightline – 2023
  • Certified Credit Risk Specialist (CCRS) – Risk Management Association – 2018
  • CompTIA Network+
  • SAS Certified Base Programmer for Loan Operations – SAS Institute – 2022
  • Anti-Money Laundering Specialist (CAMS) – ACAMS – 2024
  • Certified In-House Loan Originator (CILO) – metric – 2018
  • Residential Certified MetLife Loan Specialist (RCLoS) – 2020
  • Certified Credit and Loan Management Specialist (CCLMS) – Northwind – 2016
  • Salesforce

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