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Skills

  • Client Retention and Relationship Building
  • Operational budget forecasting
  • Failure mode and effects analysis (FMEA)
  • Regulatory compliance
  • Team Leadership & Development
  • Operational improvement
  • Process improvement
  • Customer Satisfaction & Complaint Reduction
  • Statistical Process Control (SPC)
  • Corrective and preventive action (CAPA) management

Work Experiences

  • Achieved major efficiency improvements.
  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Achieved Excellence Award for Best-In-Class Product Quality.
  • Achieved early identification improvement rate of 73%.
  • Achieved a 28% increase in right-first-time rates.
  • Looked for industry trends on social media and through online sources.
  • Had an excellent attendance record and was always on time for work.
  • Informed managers and production supervisors about production issues.
  • Inspected the products and the progress of the workers throughout the production process.

Summaries

  • Advanced knowledge in statistical process control (SPC) and Six Sigma methodologies that drive measurable quality improvements throughout production cycles.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 3 years of management experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved customer satisfaction goals.
  • Achieved Outstanding Service Award recognition for outstanding product quality.
  • Individual team member hiring and development experience
  • As Head of Quality, I reduced production downtime by 47%, boosting operational efficiency through a robust internal auditing program.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Maintains meticulous records and is capable of identifying and resolving issues.

Accomplishments

  • Oversaw quality assurance practices during system, ensuring streamlined operations while maintaining regulatory compliance.
  • Achieved strategic supplier quality objectives, reducing lead times by 51% and improving on-time delivery rates.
  • Drove company-wide Total Quality Management (TQM) initiatives, resulting in 63% fewer defects and considerable cost savings.
  • Re-engineered testing facilities and processes, cutting production lead time by 81% while increasing throughput.
  • Developed an escalation matrix during critical production phases, preventing 8 major disruptions that could lead to costly delays.
  • Developed and deployed real-time, in-line quality inspection systems that resulted in 31% fewer rejected units.
  • Documented and resolved category which led to standard.
  • Slashed rework costs by 3 through root cause analysis and corrective actions on high-priority defects.
  • Engineered a robust process failure mode effect analysis (PFMEA), which led to an 10 reduction in wasted resources during production runs.
  • Instituted lean manufacturing principles that improved production line reliability, leading to a 70% increase in units produced annually.

Affiliations

  • International Association of Administrative Professionals
  • Institute of Quality Assurance (IQA)
  • American Society for Quality (ASQ)
  • International Council of Nurses
  • American Society of Safety Professionals
  • Rotary International
  • American National Standards Institute (ANSI)
  • National Association of Social Workers
  • Jaycees
  • Project Management Institute (PMI) – Quality Management Branch

Certifications

  • Certified Professional in Supplier Diversity (CPSD) by ISM
  • Project Management Professional (PMP) by metric
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Supplier Quality Professional (CSQP) by ASQ
  • Root Cause Analysis Practitioner Certification from method
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • ServSafe
  • Operational Excellence Certification from Harbor & Co.

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