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Skills

  • Cross-functional team collaboration
  • Customer service
  • Client Retention and Relationship Building
  • Team Leadership & Development
  • Relationship development
  • Cross-site Quality Standardization
  • Regulatory compliance
  • Team management
  • Organization
  • Business operations

Work Experiences

  • Authored quality compliance documents.
  • Achieved results within 13 months.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Used coaching tools and techniques to help managers and team members improve their performance.
  • Achieved results across the past year.
  • Achieved a 22% improvement in production standards.
  • Achieved 22% faster issue resolution time.
  • Transported Salesforce to several months customer locations.
  • Achieved Excellence Award for Best-In-Class Product Quality.

Summaries

  • Accomplished quality leader.
  • Achieved a 80% reduction in defective parts.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Quality Assurance Manager with extensive experience in developing successful quality assurance strategies and processes.
  • Achieved Outstanding Service Award recognition for outstanding product quality.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Advanced knowledge in statistical process control (SPC) and Six Sigma methodologies that drive measurable quality improvements throughout production cycles.
  • Accomplished quality leader known for optimizing production standards by 66% within the past year while reducing customer complaints with innovative quality control solutions.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Achieved a 27% reduction in product defects.

Accomplishments

  • Reduced quality-related customer complaints by 83% by introducing more stringent review procedures and quality gates.
  • Managed successful rollout of a company-wide quality management tool, improving cross-functional data sharing and issue tracking.
  • Coordinated multi-site quality audits, achieving ISO program within 6 months and ensuring continued compliance across 8 facilities.
  • Key contributor to a company-wide ERP implementation, improving data accuracy and driving 67% faster feedback loops for quality improvements.
  • Implemented predictive analytics tools that reduced manufacturing defects by 66% through machine learning algorithms.
  • Instituted a corrective and preventive action (CAPA) dashboard for real-time tracking that improved overall issue resolution times by 77%.
  • Documented and resolved category which led to standard.
  • Championed Lean Six Sigma initiatives that reduced waste and improved process efficiency, resulting in an annual savings of 12.
  • Formulated long-term quality roadmaps that aligned with corporate objectives, contributing to a 40% increase in market competitiveness.
  • Designed a supplier scorecard system that improved communication and accountability, cutting procurement quality issues by 19%.

Affiliations

  • The Quality Assurance Institute (QAI Global Institute)
  • International Council of Nurses
  • Global Association for Quality Management
  • Society for Corporate Compliance and Ethics (SCCE)
  • Toastmasters
  • Certifications in Six Sigma Black Belt 2015
  • Compliance and Ethics Leadership Council (CELC)
  • European Organization for Quality (EOQ)
  • Institute of Quality Assurance (IQA)
  • Freemason

Certifications

  • Certified in Planning and Inventory Management (CPIM) by APICS
  • CompTIA Security+
  • Certified Food Safety and Quality Auditor (CFSQA) by ASQ
  • Operational Excellence Certification from Harbor & Co.
  • Certified Pharmaceutical GMP Professional (CPGP) by ASQ
  • Certified Public Accountant (CPA)
  • Certified Professional in Supplier Diversity (CPSD) by ISM
  • Certified Public Accountant
  • CompTIA A+ Technician
  • ServSafe

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