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Skills

  • Operational downtime reduction
  • Relationship development
  • Cross-functional team leadership
  • Pre-sales technical support
  • Stakeholder collaboration
  • Insightful C-suite reporting
  • Budgets
  • Regulatory compliance
  • Performance Metric Improvement
  • Deadline management

Work Experiences

  • Assumed regional responsibility for scalable business solutions.
  • Collaborated with stakeholders in Seattle.
  • Cultivated relationships with key decision-makers.
  • Worked closely with project members to identify and quickly resolve issues.
  • Assumed regional responsibility for scalable business solutions, successfully delivering on-time and on-budget support in Seattle.
  • Achieved Innovation Award recognition.
  • Cut revision cycles by 29%.
  • Answered 8 calls per three years to help customers with their questions and concerns.
  • Achieved Top Performer recognition for leading the fastest enterprise deployment of Power BI across a multinational company.
  • Completed projects ahead of deadlines.

Summaries

  • Aligned solutions with corporate goals.
  • Achieved revenue growth of $8 in under 18 months.
  • Achieved 34% growth in productivity.
  • Built long-lasting enterprise-wide improvements in service levels.
  • Boosted enterprise value.
  • Achieved a 76% increase in departmental productivity.
  • Strengths in data analysis and strategic planning backed up by Miscellaneous training.
  • Dedicated, forward-thinking, and adaptable to the changing needs of the company, customers, and projects.
  • Added advanced IT monitoring.
  • Accelerated project delivery.

Accomplishments

  • Mentored and developed a team of solution architects, leading to a 55% improvement in pre-sales solution accuracy and client satisfaction.
  • Led cross-functional teams to deploy a custom enterprise security solution for Miscellaneous clients, resulting in a 65% improvement in data protection and compliance with metric.
  • Developed a detailed enterprise migration strategy, seamlessly moving 6 users to new software infrastructure without critical data losses.
  • Optimized enterprise support response times, integrating automation tools that resulted in a 51% reduction in support resolution times.
  • Directly responsible for achieving $10 in year-over-year revenue growth through enterprise-level contractual expansions and greenfield opportunities.
  • Re-engineered client reporting templates to highlight key performance indicators, leading to a 68% reduction in client inquiry and engagement time.
  • Partnered with CTO and senior leaders to launch an advanced enterprise analytics platform that provided executive teams real-time KPIs for business decisions.
  • Authored standardized workflows that improved cross-team communication and reduced deployment times by 56% for large-scale enterprise projects.
  • Reduced enterprise software downtime by 68% through effective system monitoring, automated alerts, and proactive remediation strategies.
  • Championed continuous feedback loops and agile methodologies in the enterprise solution design process, fostering innovation and reducing release times by 80%.

Affiliations

  • International Association of Business Analysts (IIBA)
  • Microsoft Certified: Azure Solutions Architect Expert
  • Society of Women Engineers
  • Enterprise Architecture Professional Association (EAPA)
  • Association for Supply Chain Management (APICS)
  • Amazon Web Services (AWS) Certified Community
  • DevOps Institute – DevOps Foundation Certified Member
  • Digital Solutions Cooperative (Dscoop)
  • TOGAF 9 Certified Professionals Group
  • American Society of Safety Professionals

Certifications

  • Holding Expert Certification in Enterprise Solutions Architecture (QuickBooks/system)
  • Certified Public Accountant (CPA)
  • Certified Cloud Security Professional (CCSP)
  • Certified ScrumMaster (CSM)
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Agile Leader Certified Professional (ALCP)
  • Leadership in Enterprise IT Management (LEITM)
  • First Aid/CPR Certified
  • CompTIA A+ Technician

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