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Skills

  • Policy compliance enforcement
  • Team building
  • Project organization
  • Problem resolution
  • Labor relations strategy
  • Customer service
  • Conflict mediation and resolution
  • Communications
  • Partnership building with legislators
  • Metric equipment

Work Experiences

  • Advocated for equitable pay structures.
  • Allocated additional resources for special education programs.
  • Advised local unions on contract compliance, mediating disputes to avoid legal actions and reduce costs by $8 annually.
  • Compiled and analyzed data on wage equity.
  • Collaborated with elected officials to enact state-wide policy changes that led to a 73% improvement in labor rights protections.
  • Conducted research into emerging labor trends and provided tailored advice that reduced attrition by 61% over two years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Answered 7 calls per several months to help customers with their questions and concerns.
  • Achieved approval for the pay increase.
  • Championed a mental health initiative for educators.

Summaries

  • Clear understanding of project management and stakeholder engagement as well as workflow optimization training.
  • Achieved a 83% improvement in labor rights protections.
  • To ensure program success, cultivate long-term relationships with students and staff.
  • Collaborated with elected officials.
  • Data-driven leader with a keen focus on employee grievance management, implementing systems that reduced case resolution time by 26%, enhancing labor relations.
  • Consistently delivered measurable improvements in labor relations.
  • Collaborative leader with extensive experience in partnership building.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Benefited 18 schools.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Developed and launched an awareness campaign specific to method, leading to a 53% increase in community and member engagement.
  • Enhanced political advocacy initiatives by integrating digital tools like SAP, resulting in more targeted messaging and increased voter turnout among union members by 50%.
  • Implemented a membership engagement strategy that resulted in a 45% increase in event attendance at major events such as method.
  • Represented the union in key negotiations that secured a wage increase of 42% for all members within Boston.
  • Negotiated 85% increase in healthcare benefits for union members through successful collaboration with healthcare providers in 2017.
  • Created and maintained positive relationships with key stakeholders, which led to the successful allocation of an $10 budget for special education programs in Boston.
  • Successfully led a public relations campaign that gained the support of external stakeholders and increased participation in union-sponsored events by 54%.
  • Engaged in relationship-building with local and regional elected officials, which resulted in securing legislative support for key union priorities in 2015.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Designed and implemented online training programs for union leaders, resulting in a 42% rise in contract enforcement knowledge and practice.

Affiliations

  • Toastmasters
  • Public Sector Labor Relations Association (PSLRA) Affiliation
  • Community Leadership Training Program Organizer
  • International Association of Administrative Professionals
  • Society of Women Engineers
  • Board Member, Educational Law and Policy Committee
  • National Public Employer Labor Relations Association (NPELRA)
  • Association for Computing Machinery
  • Labor Relations Institute Attendee
  • Association of Information Technology Professionals

Certifications

  • Strategic Workforce Planning Certification – initiative
  • CompTIA Security+
  • Professional in Human Resources (PHR) Certification – initiative
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Labor Market Analysis Certification – category
  • Certified Mediator in Labor Disputes – method
  • SHRM Certified Professional (SHRM-CP)
  • Equity Advocacy Certificate – metric
  • Senior Professional in Human Resources (SPHR) – Human Resource Certification Institute (HRCI)

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