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Skills

  • New product launch strategies
  • B to B sales
  • Supply chain optimization
  • Review of contracts
  • Systems and software programs
  • Competitor analysis and market positioning
  • Productivity maximization
  • Solution selling
  • Analytical problem solver
  • Sales expertise

Work Experiences

  • Researched target markets and created merchandising strategies that met the needs of category and standard groups.
  • Boosted overall customer satisfaction metrics.
  • Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
  • Maintained the company's visual merchandise standards through general housekeeping, including streamlined and improved.
  • Built long-term relationships with key B2B clients, which drove a 39% revenue growth in the corporate sales division.
  • Achieved 66% growth.
  • Achieved a sales increase of $8.
  • Provided excellent customer service, resulting in a 12% increase in customer loyalty.
  • Oversaw high-volume cash, credit, and gift card transactions while also checking the cash drawer balance at the end of each shift.
  • Hired, trained, and recruited 13 associates to help them grow into productive team members with superior product knowledge.

Summaries

  • Skilled in employee training and utilizing organized approaches to handle daily planning, scheduling, and customer service needs.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Supervisor with 16 years of experience leading talented salespeople who is results-oriented.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Individual certified in ITIL and ITIL who is collaborative and logical.
  • Over 7 years of experience as a successful retail sales manager, boosting performance momentum and exceeding sales quotas.
  • Positive team leader who has a track record of high employee retention.
  • Competent retail sales manager with a proven track record of building client relationships and achieving business goals.
  • Bilingual Retail Sales Manager with a track record of growing businesses and fostering a positive work environment.
  • Professional with extensive experience managing the operational and financial activities of category stores, including staffing levels, budgets, and financial objectives.

Accomplishments

  • Reduced employee attrition by 55% by enhancing company culture initiatives and improving work-life balance in store operations.
  • Designed a highly effective KPI tracking dashboard, resulting in real-time insights that helped achieve 22% month-over-month sales growth.
  • Led talent acquisition initiatives, successfully hiring 11 employees and improving overall team productivity by 69%. Achieved Outstanding Service Award.
  • Documented and resolved procedure which led to program.
  • Developed and presented quarterly sales forecasts to senior leadership, achieving a 76% accuracy rate and facilitating strategic growth decisions.
  • Championed a technology upgrade involving ServiceNow, streamlining sales reports and resulting in a 41% reduction in administrative work.
  • Revised store layout in Austin, improving workflow and increasing conversion rates by 83% in two years.
  • Collaborated with senior management to set and implement district-wide sales strategies, resulting in a 37% boost to quarterly sales.
  • Identified underperforming locations and collaborated on restructuring initiatives that improved profitability by 51% in several months.
  • Led team efforts resulting in President's Club by consistently exceeding quarterly sales goals by 60%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • International Council of Shopping Centers (ICSC)
  • International Supply Chain Association (ISCA)
  • E-commerce & Online Retail Professionals Network
  • Supplier Negotiation & Strategy Association (SNSA)
  • Retail Council of initiative
  • International Institute of Retail Trade
  • Retail Industry Leaders Association (RILA)
  • Institute of Business Forecasting and Planning (IBF)

Certifications

  • Certified Analytics Professional (CAP) - INFORMS, 2016
  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association
  • Professional Certified Marketer (PCM) - Marketing Management by the American Marketing Association
  • CompTIA Network+
  • Inbound Marketing Certificate - HubSpot Academy, 2022
  • Certified Business Analysis Professional (CBAP)
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Certified Professional in Supply Management (CPSM) - Institute for Supply Management, 2023

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