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Skills

  • Care of fine art
  • Weight/balance loading
  • Cleaning supplies
  • Food and beverage services
  • Strategic planning and analysis
  • Housekeeping
  • Team oversight
  • Reservations management
  • Radio etiquette
  • Ordering cleaning supplies

Work Experiences

  • I'm in charge of keeping the hotel's public areas clean.
  • Procedure increased hotel revenue, profits, and market share.
  • Improved customer satisfaction by providing personalized service.
  • Provided new Housekeeping Attendants with training on all departmental procedures as well as assistance in locating required system items and cleaning supplies.
  • Was responsible for delivering messages, mail, and packages left for guests and hotel facilities on time.
  • Made an average of 18 prompt wake-up calls each morning.
  • Was in charge of developing departmental goals, work schedules, budgets, and policies.
  • Achieved an Employee of the Year for cleanliness.
  • Increased market share by over 3% YOY by category.
  • Kept my team up to date on changes to the hotel's products, services, pricing, and policies.

Summaries

  • Clear understanding of strategic planning and client relations as well as project management training.
  • Housekeeper with 10 years of experience cleaning rooms.
  • Recognized on a regular basis for outstanding performance and contributions to the Travel and Hospitality industry's success.
  • Dependable Housekeeping Attendant looking for a long-term position in a process environment, with the ability to keep areas clean, neat, and professional.
  • Dedicated Housekeeping Attendant who is responsible for the cleanliness and upkeep of various facilities and rooms in program and category facilities.
  • We're used to enforcing safe handling of hazardous chemicals.
  • Professional, courteous service with a strong commitment to exceeding expectations.
  • Strengths in stakeholder engagement and risk assessment backed up by Travel and Hospitality training.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.

Accomplishments

  • Led the daily deep cleaning initiative of high-traffic areas, maintaining compliance with metric cleanliness guidelines.
  • Proactively restocked guest room supplies, maintaining a consistent availability rate of 27%, reducing guest complaints at Seattle.
  • Developed and executed a guest room cleaning checklist that improved cleaning quality and reduced re-clean incidents by 36%.
  • Took initiative by scheduling equipment maintenance for vacuum and scrubbers, resulting in zero breakdowns for 3 months.
  • Developed Salesforce customer loyalty program, which became a model for hotels nationwide.
  • Introduced a rotational deep cleaning program for carpets and drapes, reducing replacement costs by 83% over 2015.
  • Handled delicate tasks such as linen inventory management, reducing missing items cases by 34% within 2019.
  • Resolved product issue through consumer testing.
  • Completed daily room cleaning in less than 9 minutes while maintaining category standards, contributing to increased operational efficiency.
  • Trained a team of 13 new housekeeping staff, resulting in a reduction of guest complaints by 28% in 2024.

Affiliations

  • Sustainability Hospitality Alliance
  • Housekeepers' Coalition for Safe Practices
  • Cleaning Management Institute (CMI)
  • Association for Computing Machinery
  • Society of Human Resource Management
  • National Association of Social Workers
  • Cleaning and Maintenance Management Association
  • Association for Supply Chain Management (APICS)
  • Healthcare Environmental Services Professionals Association
  • Association of Information Technology Professionals

Certifications

  • Healthcare Infection Control Procedures Certification
  • CPR and AED
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate in hospitality and tourism
  • Certified Public Accountant
  • Hotel Housekeeping Efficiency & Safety Certification - 2015
  • First Aid/CPR Certified
  • Certified Hospitality Housekeeping Executive (CHHE)
  • Housekeeping Room Attendant Certification - Portland
  • COVID-19 Cleaning & Disinfection Training - initiative

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