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Skills

  • Advanced communication skills
  • Medical appointment forecasting
  • Team management
  • Problem resolution
  • Healthcare industry best practices
  • Time management
  • Patient satisfaction management
  • Confidential patient information handling
  • Regulatory compliance
  • Cross-departmental collaboration

Work Experiences

  • Coordinated with medical providers and patients.
  • Coordinated with medical providers and patients to arrange lab test appointments, increasing on-time follow-up care by 54%.
  • Contributed to a more organized workflow.
  • Adhered to HIPAA policies.
  • Improved bill payment timeliness by developing flexible payment plans for patients.
  • Automated patient notification systems.
  • Boosted patient access.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Coordinated appointments for sensitive medical treatments.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.

Summaries

  • Patient Service Scheduler is a well-organized Patient Service Scheduler who is well-versed in healthcare processes and administrative requirements.
  • Salesforce advanced abilities
  • Proven experience in method and category environments, as well as knowledge of provider requirements.
  • Costs were consistently reduced while profits were increased.
  • Adept at managing patient relations and resolving scheduling conflicts promptly within one year, contributing to a robust reputation and patient loyalty. Skilled in patient communication and complaint resolution.
  • Achieved 82% more efficient daily processes.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Balanced patient appointment needs with provider schedules.
  • Opportunity to learn French was pursued in order to improve support for framework populations.
  • Boosted clinic revenue by $15.

Accomplishments

  • Developed and maintained HIPAA-compliant patient scheduling protocols, ensuring data privacy for over 17 patients annually.
  • Assisted in implementing a centralized scheduling hub, which helped reduce cross-department disorganization and improved overall patient outcomes.
  • Monitored patient reschedule patterns and implemented adjustments to afternoon availabilities, reducing patient cancellations by 58%.
  • Handled patient scheduling across 12 clinic locations, ensuring consistent quality of service and reducing inter-location appointment conflicts.
  • Successfully scheduled and coordinated over 13 daily patient appointments, reducing wait times by 50% and ensuring clinic efficiency.
  • Reviewed and improved scheduling processes, which resulted in a 26% increase in patient satisfaction survey scores.
  • Utilized Adobe Creative Suite to customize patient scheduling dashboards, improving visibility for providers and allowing 40% more appointment slot utilization.
  • Adapted to emergency and last-minute schedule changes, ensuring minimal patient disruption and maintaining a 17% appointment fill rate.
  • Generated and maintained comprehensive patient scheduling reports to assist in long-term clinic performance analysis and capacity planning.
  • Resolved product issue through consumer testing.

Affiliations

  • Association of Clinical Research Professionals (ACRP)
  • Freemason
  • American Medical Informatics Association
  • Lean Healthcare Association
  • Association for Supply Chain Management (APICS)
  • Electronic Health Record Association (EHRA)
  • Healthcare Financial Management Association (HFMA)
  • American Academy of Professional Coders (AAPC)
  • Health Care Administrators Association (HCAA)
  • Toastmasters

Certifications

  • Hospital Credentialing Specialist Certification - Summit Group
  • Medical Billing and Coding Certification (CPC) - Vantage
  • Certified Medical Administrative Assistant (CMAA) - Harbor & Co.
  • CompTIA A+ Technician
  • Certified Medical Administrative Specialist (CMAS) - Northwind
  • Google Certified Professional Cloud Architect
  • Healthcare Customer Service Certified Professional - Vantage
  • Certified Interpreter for Medical Settings - Ironclad Systems
  • Certified Medical Office Manager (CMOM) - Summit Group
  • HIPAA Compliance Certification - Northwind

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