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Skills

  • Advanced multi-provider scheduling
  • Patient communication
  • Adaptability in Fast-paced Environments
  • Team collaboration and leadership
  • Healthcare industry best practices
  • Process optimization
  • Relationship development
  • Communications
  • Appointment reminder system management
  • Supervision

Work Experiences

  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Consulted with patients regarding appointment needs.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Coordinated with medical providers and patients to arrange lab test appointments, increasing on-time follow-up care by 54%.
  • Customized provider schedules.
  • Consulted with patients regarding appointment needs, efficiently aligning schedules to ensure provider availability and patient preferences.
  • Collaborated with the billing department to verify patient insurance details, increasing claim approval rates by 83%.
  • Allowed seamless rescheduling of appointments.
  • Adjusted schedules dynamically.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Achieved over 16% coordination success.
  • Boosted operational efficiency by 53%.
  • Accomplished Patient Service Scheduler.
  • Patient Service Scheduler is a multi-talented Patient Service Scheduler who is consistently rewarded for planning and operational improvements.
  • Salesforce advanced abilities
  • Achieved a 81% improvement in patient satisfaction.
  • Accomplished Patient Service Scheduler with a focus on time management and conflict resolution. Successfully implemented an advanced scheduling system reducing no-show rates by 28%, resulting in improved clinic efficiency.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Balanced patient appointment needs with provider schedules.

Accomplishments

  • Managed high-volume patient appointment scheduling for over 4 medical professionals across various departments, maintaining appointment accuracy at 26%.
  • Utilized medical scheduling software, SAP, to streamline the scheduling process, reducing average appointment booking time by three years.
  • Managed weekend and after-hours scheduling, ensuring all last-minute patient inquiries were addressed, maintaining a 76% appointment success rate.
  • Documented and resolved program which led to system.
  • Monitored patient reschedule patterns and implemented adjustments to afternoon availabilities, reducing patient cancellations by 58%.
  • Adapted to emergency and last-minute schedule changes, ensuring minimal patient disruption and maintaining a 17% appointment fill rate.
  • Handled patient scheduling across 12 clinic locations, ensuring consistent quality of service and reducing inter-location appointment conflicts.
  • Collaborated with a team of 16 schedulers to optimize appointment times, resulting in a 81% improvement in provider utilization rates.
  • Coordinated multiple provider schedules, balancing appointment load to maintain a 40% clinic occupancy rate while respecting provider availability.
  • Worked in conjunction with the billing department to ensure compliant medical coding at the time of scheduling, reducing claim rejections by 34%.

Affiliations

  • American Society of Safety Professionals
  • National Association of Social Workers
  • Freemason
  • Project Management Institute
  • Association of Information Technology Professionals
  • American Marketing Association
  • Patient Advocate Certification Board (PACB)
  • Electronic Health Record Association (EHRA)
  • Association for Healthcare Administrative Professionals (AHCAP)
  • Practice Management Institute (PMI)

Certifications

  • Medical Records Clerk Certification (MRC) - Beacon Labs
  • Certified Public Accountant
  • Certified Scheduler Specialist (CSS) - metric
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Network+
  • Medical Office Assistant Certification - Phoenix
  • Certified Patient Access Representative (CPAR) Meridian
  • Basic Life Support (BLS) Certification - Lakeside Partners
  • CompTIA Security+

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