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Skills

  • Project organization
  • Supervision
  • Inventory management
  • Insurance billing
  • Communications
  • Confidential communication
  • Reporting and documentation
  • Incident Report Preparation
  • Confinement Process Optimization
  • MS Office

Work Experiences

  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Learned team leadership and stakeholder engagement to help with office needs.
  • Answered 2 phone calls per several months to assist customers.
  • Achieved compliance in 2019.
  • Based on progress assessments.
  • Kept my category knowledge up to date by doing quality assurance and data analysis.
  • Acted as point person for emergency protocol activations.
  • Was in charge of all tasks delegated to me, including strategic planning and process improvement.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Assisted 5 individuals.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • Multilingual and fluent in French and German, with a strong grasp of cultural differences.
  • Adept at altering confinement status.
  • Accomplished Confinement Status Specialist with a knack for rapid confinement status evaluation and action. Led efforts that reduced recidivism by 41% and improved response times by 40% through procedural enhancements.
  • Professional in computer security with extensive experience building and leading high-performance teams to achieve positive outcomes.
  • Confinement Status Specialist and team leader with 6 years of experience in program settings.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Proven track record of motivating streamlined to achieve team, individual, and management goals.
  • Knowledge of HubSpot in depth, as well as project management and data analysis abilities.
  • Results-oriented Miscellaneous professional with data analysis, quality assurance, and stakeholder engagement strengths.

Accomplishments

  • Provided expert testimony during external audits, contributing to the successful completion of over 7 investigations per year.
  • Collaborated with law enforcement and social workers to optimize intervention programs, leading to a 38% improvement in reintegration of offenders.
  • Led training sessions on recidivism reduction strategies, resulting in a 60% drop in repeat offenses over 18 months.
  • Facilitated a successful external compliance audit, contributing to the facility's receipt of Scrum Master in 2019.
  • Created and maintained emergency action plans for confinement status specialists, significantly improving response times in critical situations.
  • Led monthly reviews of confinement cases, ensuring compliance with human rights and earning high-ranking audit scores from external reviewers.
  • Created a new intake and classification process that reduced assessment time by 81%, improving overall operational efficiency.
  • Proactively resolved 9 confinement disputes, significantly lowering the number of legal challenges and improving overall operational morale.
  • Oversaw 15 confinement cases monthly, maintaining strict adherence to state, federal, and facility-specific regulations.
  • Implemented inmate safety monitoring measures, significantly decreasing injury incidents by 15% year over year.

Affiliations

  • Active participant in the International Association for Correctional and Forensic Psychology (IACFP), attending workshops on inmate behavioral interventions.
  • Attended workshops on Mental Health in Corrections through the National Institute of Justice (NIJ), focusing on reducing inmate grievances through de-escalation.
  • Presented at the Correctional Educational Association (CEA) on training junior officers in conflict resolution techniques.
  • Certified in Inmate Classification by the Classification Society, with a specialization in risk assessment for reducing recidivism.
  • Member of the American Jail Association (AJA), actively engaging in courses to improve jail confinement practices.
  • Received certification from the Academy of Correctional Health Professionals (ACHP) with a focus on enhancing safety in confinement settings.
  • Attended annual summits by the National Commission on Correctional Health Care (NCCHC) focusing on holistic approaches to confinement and de-escalation.
  • Certified in De-Escalation and Confinement Management through the Association for Conflict Resolution (ACR).
  • Affiliated with the Association of Paroling Authorities International (APAI), specializing in training staff on risk assessments during re-entry preparation.
  • Recipient of the Excellence Award for Excellence in Confinement Safety Process Improvement from the Portland Division of Corrections.

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Threat Assessment Professional (CTAP) by ATAP
  • Digital Evidence Investigation Certificate by Northwind
  • Certified Inmate Management Specialist (CIMS)
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR
  • Prison Rape Elimination Act (PREA) Investigator Certification
  • Certified Threat Manager (CTM) by Association of Threat Assessment Professionals (ATAP)
  • American Academy of Financial Management (AAFM)
  • SAP Certified Application Associate

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