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Skills

  • Disinfectant application for safety compliance
  • Auto and engine repair
  • Logistics in fleet depot management
  • Team management
  • Engine rebuilds
  • Oil changes
  • Accident-free driving record maintenance
  • Brake systems
  • MS Office
  • Digital fleet tracking software proficiency

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with city officials and contributed key data for an initiative aimed at reducing transit emissions, promoting sustainability goals.
  • Achieved a 81% reduction in vehicle down time.
  • Investigated and diagnosed brake, steering, and transmission issues.
  • Adapted cleaning protocols for new electric bus technology.
  • Achieved Top Performer for meeting 100% of service readiness goals.
  • Collaborated with team members on process improvement.
  • Assisted with on-board concerns.
  • Adjusted service workflow during high-demand periods.
  • Had an excellent attendance record and was always on time for work.

Summaries

  • Within Miscellaneous, senior Bus Servicer and outstanding performer in quality assurance and performance reporting.
  • Accomplished Bus Servicer.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Accomplished in maintaining thorough documentation of inspections and cleaning tasks, supporting a high compliance rate during standard audits.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.
  • Adaptable and safety-conscious bus maintenance expert with proficiency in mechanical troubleshooting, ensuring fleet safety and minimizing service downtime.
  • Accomplished at maintaining excellent customer service standards, ensuring smooth rider experiences during budget management operations and addressing concerns.
  • Collaborated with fleet mechanics.
  • Certified in operating specialized cleaning equipment.
  • Assisted fleet maintenance teams.

Accomplishments

  • Collaborated with mechanics to classify and prioritize repairs, ensuring high-priority vehicles were back on the road faster, reducing operational downtime by 52%.
  • Trained in advanced diagnostic tools, successfully reducing identification times for critical vehicle faults by 56%.
  • Contributed to a seamless turnaround operation for a fleet of 14 buses, reducing boarding delays and improving passenger satisfaction by 65%.
  • Managed waste collection and disposal for a fleet of 3 buses, ensuring compliance with local regulatory standards and reducing infractions by 19%.
  • Led initiatives to address vehicle cleanliness and hygiene concerns, resulting in a 53% improvement in passenger satisfaction scores.
  • Collaborated with team of 4 in the development of system.
  • Support the implementation of environmental waste disposal policies, achieving 56% improvement in waste compliance across all servicing functions.
  • Documented and resolved procedure which led to metric.
  • Conducted routine inspections and identified early signs of wear, reducing overall maintenance costs by 16%.
  • Partnered with compliance to schedule preventative maintenance, leading to a 56% increase in vehicle uptime.

Affiliations

  • Local Eco-Transportation Initiative (L.E.T.I.)
  • Association for Commuter Transportation (ACT)
  • Society of Women Engineers
  • Association for Computing Machinery
  • Society of Automotive Engineers (SAE)
  • International Association of Administrative Professionals
  • American Public Works Association (APWA)
  • Toastmasters
  • Society for Maintenance & Reliability Professionals (SMRP)
  • International Organization for Standardization (ISO) - Vehicle Maintenance Chapter

Certifications

  • First Aid, CPR, and AED Certified - Cedar Works
  • Rail and Transit Transportation Technician Certification – Brightline
  • Passenger Service and Vehicle Maintenance Certification – initiative
  • Transit Master Technician Certification – initiative
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Bus HVAC Technician – 2021
  • ASE Certified Bus Technician – A7

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