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Skills

  • Budgets
  • Conflict resolution and mediation
  • Sales and marketing
  • Operational improvement
  • Budget forecasting and optimization
  • Team building
  • Logistics coordination
  • Resource allocation
  • Annual budgeting and financial planning
  • Customer service

Work Experiences

  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created budgets and prepared quotes for new products and services.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 4%.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Taught Bus Managers and Bus Managers effective customer service techniques, resulting in a 14% increase in client satisfaction.
  • Achieved a 59% reduction in fuel costs.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.
  • Achieved 7 years of operation with zero fines.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Results-oriented, goal-oriented, and looking to apply my experience to the role of Bus Manager.
  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Professional with over 15 years of experience as a manager for a $6 the past year revenue-generating company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proactive Bus Manager uses determination and attention to detail to produce high-quality quality assurance work.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Accomplished at leading large teams and managing budget constraints to improve ridership, generate savings, and ensure safety compliance with PMP and other industry standards.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Strengths in project management and performance reporting backed up by Miscellaneous training.

Accomplishments

  • Documented and resolved metric which led to category.
  • Implemented regular safety audits, achieving 16 consecutive quarters with zero reported accidents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented cost-control measures in fleet management, saving the company $4 in the first year.
  • Partnered with HR and external consultants to develop a comprehensive recruitment and retention plan, reducing hiring lead times by 64%.
  • Led system-wide initiatives to improve ADA compliance, ensuring that 26% of buses are fully accessible to all passengers.
  • Designed a preventative maintenance program that extended vehicle life expectancy by 11% and reduced repair costs.
  • Led a customer feedback initiative that gathered insights from over 12 riders, influencing strategic service improvements.
  • Oversaw contract negotiations with fuel suppliers, achieving a 65% reduction in fuel costs while maintaining reliable service.
  • Optimized route efficiency for 18 vehicles, contributing to a 60% boost in overall revenue.

Affiliations

  • National Association of Fleet Administrators (NAFA)
  • Bus Industry Confederation (BIC)
  • Certified Safety Professional (CSP)
  • National Safety Council - Road User Safety Membership
  • Freemason
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • Rotary International
  • Project Management Institute
  • Qualified Safety Director by standard

Certifications

  • Certified Urban Bus Operations Specialist by the American Public Transportation Association (APTA)
  • Certified Sustainable Fleet Manager by NAFA Fleet Management Association
  • Certified Environmental Compliance for Fleets by the Environmental Protection Agency (EPA)
  • ServSafe
  • Certified Transportation Planner (CTP) by the American Planning Association
  • Certified Leadership & Supervisory Program by Cedar Works
  • Certified Public Transportation Manager (CPTM) by the National Transit Institute
  • Certified Mobility Management Professional (CMP) by the Transit Workforce Center
  • Project Management Professional (PMP)
  • Fleet Management Certificate by the National Association of Fleet Administrators (NAFA)

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