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Skills

  • Medical appointment coordination
  • Emergency response protocols
  • Team management
  • Regulatory compliance
  • Family communication and updates
  • Public health and wellness advocacy
  • First Aid/CPR
  • Compassionate care
  • Daily task organization
  • Monitoring for health/safety risks

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated transportation for residents.
  • Assisted residents during hospitalizations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Assisted residents with navigation of insurance paperwork, significantly reducing the administrative burden on families by 75% %.
  • Achieved a 56% reduction in safety incidents.
  • Collaborated with a multidisciplinary team to develop and implement personalized care plans, improving resident satisfaction by 36% %.
  • Worked with residents to resolve complaints and grievances.
  • Conducted efficient wellness checks.
  • Transported Microsoft Excel to three years customer locations.

Summaries

  • Adept at recognizing and anticipating resident needs, delivering personalized solutions while maintaining adherence to rigorous local and federal regulatory guidelines.
  • Committed to creating comfortable living spaces.
  • Adept at recognizing resident needs.
  • Resident Services Aide with 13 years of successful performance reporting and risk assessment experience.
  • Action-oriented Resident Services Aide.
  • Adept at anticipating resident needs.
  • Clear understanding of client relations and quality assurance as well as client relations training.
  • Communicated with precision and tact.
  • Expert at keeping track of logs and filing reports.
  • Collaborative team member, working closely with medical professionals to ensure seamless care coordination. Improved overall health outcomes and resident satisfaction by process in 2022.

Accomplishments

  • Administered in-house wellness programs that led to improved physical and mental well-being for residents, as documented by a 26% increase in overall health assessments.
  • Trained new staff members on communication best practices, resulting in a 76% improvement in resident feedback scores following interactions.
  • Successfully facilitated comprehensive end-of-life care plans for 3 residents in partnership with hospice teams, ensuring comfort and dignity throughout.
  • Generated action reports regarding resident safety incidents, resulting in 3 actionable improvements in facility safety protocols.
  • Established a comprehensive record-keeping protocol to track historical health data, enhancing the accuracy of care provided to residents.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized de-escalation techniques to manage 6 instances of resident disputes, achieving peaceful resolutions without external intervention.
  • Built strong rapport with residents with chronic conditions, enhancing their trust and improving resident satisfaction by 63% %.
  • Designed and implemented a resident onboarding handbook to streamline transition processes, reducing onboarding time by 36%.
  • Facilitated crisis intervention for residents experiencing distress, resolving over 4 high-stress situations with empathetic care and professionalism.

Affiliations

  • Elder Care Workforce Alliance (ECWA)
  • Hospice and Palliative Care Association of North Carolina
  • Society of Human Resource Management
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Certified Aging-In-Place Specialist (CAPS)
  • Association of Information Technology Professionals
  • American Marketing Association
  • Caregiver Action Network (CAN)
  • Council for Leadership in Aging Care (CLAC)
  • Certified Senior Advisors (CSA) designation

Certifications

  • CompTIA Security+
  • Apple Certified Associate (ACA)
  • ServSafe
  • Patient Advocacy Certification - International Patient Advocacy Certification Board (IPACB)
  • Basic Life Support (BLS) - American Heart Association
  • Certified in Senior Housing Management - National Affordable Housing Management Association (NAHMA)
  • Certified Business Analysis Professional (CBAP)
  • Certified in Healthcare Communication - Institute for Healthcare Communication (IHC)
  • Certified Personal Care Aide (PCA) - standard
  • Certified Nurse Assistant (CNA) - metric

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