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Skills

  • Cross-functional collaboration
  • DevOps principles
  • Refined system debugging skills
  • Enterprise applications
  • Conflict resolution
  • Dashboard creation
  • Client service
  • Performance Tuning
  • Training documentation development
  • Product templates

Work Experiences

  • Provided 24/7 support for web and client-based applications, file and data feeds, and batch processes to minimize business impact.
  • Improved and rebuilt computer systems, resulting in a 15% increase in business end-user efficiency.
  • Assisted with due diligence, contracting, and valuation during the acquisition process.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Provided methodologies for developing object-oriented software and designing efficient databases.
  • Used process mapping to look at the entire business flow and identify areas for improvement.
  • Architectural enhancements, design solutions, and integration solutions were all suggestions I made.
  • Increased information sharing by improving computer system interfaces.
  • Worked with customers and developers to troubleshoot issues and implement configuration requirements and fixes.
  • Went over performance benchmarks and came up with metrics to track in the future.

Summaries

  • Organized Systems Analyst with 10 years of experience assessing, reconstructing, and advancing computer systems.
  • QuickBooks and Microsoft Excel expert.
  • For a leading educational software company, I'm well-versed in development and testing.
  • Maintaining current software and hardware to meet user needs is a skill.
  • A gifted strategist with an uncanny ability to research and implement new ideas.
  • Responsible Network Technician with extensive conversion and cutover scheduling experience.
  • Expert innovator with a track record of recommending new technologies to improve existing systems and introduce new ones.
  • HubSpot is second nature to me, and quality assurance is second nature to me.
  • Systems architect with extensive experience in coding, application design, defined architectures, and project management.
  • Knowledgeable framework Support Engineer who can adapt to a variety of situations and demands.

Accomplishments

  • Contributed to a cross-functional QA and support team, resulting in an increase in defect detection by 55% and improved release quality.
  • Provided real-time troubleshooting and support for a 5-user enterprise system, helping maintain an SLA adherence rate of 65%.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Installation: Installed appropriate security patches to dissolve security vulnerabilities.
  • Designed and delivered end-user training for a newly deployed application, resulting in a 60% decrease in user errors post-implementation.
  • Metric Created and drove infrastructure migration strategy to begin transformation of SSIT from a legacy client-server workshop to a modern business-aligned operation built upon enterprise architecture best practices.
  • Executed post-implementation verification on multiple software deployments, ensuring zero major rollback incidents across 10 teams.
  • Software Development: : method system Requirements Analysis: : process system
  • Provided Tier 2 support for 4 user applications, resolving 8% of incidents within SLA of 6 months.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.

Affiliations

  • Certified Oracle Professional Group
  • National Association of Social Workers
  • Help Desk Institute (HDI)
  • International Association of Software Architects (IASA)
  • Oracle Application User Group (OAUG)
  • Lions Club
  • Cloud Support User Group Raleigh
  • Society for Technical Communication (STC)
  • American Society of Safety Professionals
  • Microsoft SQL Server User Group Portland

Certifications

  • Certified OpenStack Administrator (COA)
  • Cisco Certified Network Associate (CCNA)
  • Red Hat Certified Engineer (RHCE)
  • Certified Technology Specialist (CTS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Agile Service Manager (CASM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)

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