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Skills

  • Email management software
  • Power distribution techniques
  • Excellent problem-solving abilities
  • Refined system debugging skills
  • Conflict resolution
  • Failure resolution
  • CISCO router management
  • Project management
  • Data backup and retrieval
  • Team Leadership

Work Experiences

  • Worked with customers and developers to troubleshoot issues and implement configuration requirements and fixes.
  • Used information engineering, data modeling, and structured analysis to plan and design computer systems.
  • Implemented company policies, technical procedures, and standards for data, report, and access integrity and security.
  • Kept track of network performance and generated statistical reports for both current and historical measurements.
  • Suggested technical feasibility solutions for new functional designs and options for improving technical object performance.
  • Used a pipe and filter model to locate bottlenecks and to enable measurement of system resource usage and process behavior at all operations' boundary limits.
  • Kept track of employee tasks, assessing data processing and performance in order to assess business functions and inefficiencies.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Oversaw and supported the client's and internal departments' implementations.
  • Evaluated and adopted new technologies to meet changing industry needs.

Summaries

  • Organized Systems Analyst with 10 years of experience assessing, reconstructing, and advancing computer systems.
  • Initiative Research Associate with expertise in strategic planning and knowledge of performance reporting, strategic planning, and data analysis.
  • Application Support Analyst with 9 years of successful cross-functional collaboration and performance reporting experience.
  • Application Support Analyst with extensive experience setting up hardware and software components for category users.
  • Completed new network component installations, updates, and configurations successfully.
  • QuickBooks and Microsoft Excel expert.
  • For the production of technical plans, a Graphic Design Specialist with practical knowledge of design techniques, tools, and principles is required.
  • Working with both internal and external vendors to support and implement applications using standard tools and frameworks was a methodical Application Support Analyst accomplishment.
  • Knowledgeable framework Support Engineer who can adapt to a variety of situations and demands.
  • Capable of leading teams and developing strategic plans for a variety of customer needs.

Accomplishments

  • Standard Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Managed weekly incident management meetings, increasing team efficiency and reducing average resolution time by 84% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Led Tier 2 incident response for program, decreasing downtime incidents by 14 and instilling best practices company-wide through knowledge transfer.
  • Developed system health checks using procedure, which decreased critical priority alerts by 67% over two years.
  • Analysis and Development: Resolved core issues through the redesign of the broker data model, data house-holding processes and daily round-trip database synchronization. Set new standards for virtually 100% code coverage, while piloting Oracle Designer.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Developed performance dashboards in QuickBooks, reducing the manual work involved in monitoring key metrics by 25%.
  • Metric Increased company productivity by 10% through client product over shipment prevention by implementing bar-coding and RF equipment for system software administration.

Affiliations

  • Lions Club
  • Help Desk Institute (HDI)
  • Lean IT Association (LITA)
  • Association for Supply Chain Management (APICS)
  • SQL Server Professional Association
  • Association for Computing Machinery
  • Agile Alliance
  • SQL Saturday Organizer Network
  • Rotary International
  • Association of Information Systems (AIS)

Certifications

  • Certified ScrumMaster
  • SHRM Certified Professional (SHRM-CP)
  • Certified Master Trainer
  • ServSafe
  • Certification in Java
  • CompTIA A+ Certification
  • Certified Public Accountant (CPA)
  • Project Management Professional (PMP)
  • Red Hat Certified Engineer (RHCE)
  • Certified Software Quality Engineer (CSQE)

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