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Skills

  • New Staff Training and Mentorship
  • Process improvement
  • Attention to detail in kennel organization
  • Breed-specific care knowledge
  • Client Feedback Management
  • Budgets
  • Relationship development
  • Multi-species care techniques
  • Organization
  • First Aid/CPR for animals

Work Experiences

  • Gave standard and category medications to animals in treatment on a regular, scheduled basis and kept track of any changes in their health.
  • Assisted veterinarians with minor procedures.
  • Worked with veterinarians to diagnose issues and administer treatment as needed.
  • Restocked supplies and rotated items to keep operations running smoothly and prevent perishable goods from expiring.
  • Recorded data using Jira after observing animal details such as size, condition, behavior, and eating habits.
  • Addressed dietary needs.
  • Adhered to state guidelines.
  • Assisted in preparing vaccines for in-house animals.
  • Administered routine medications for up to 11 animals daily.
  • Conducted weekly safety checks on enclosure locks.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted overall team performance.
  • Kennel Helper is a multi-talented Kennel Helper who is consistently rewarded for planning and operational improvements.
  • Dedicated to the welfare of animals.
  • Aligned service with owners’ exact care instructions.
  • Exceptionally well-organized and hardworking, with excellent communication and multitasking skills.
  • Within Miscellaneous, senior Kennel Helper and outstanding performer in strategic planning and budget management.
  • Adhered to Scrum Master guidelines.

Accomplishments

  • Successfully mediated conflicts between staff and pet owners, achieving a 15% improvement in customer complaints resolution.
  • Advised clients on animal-specific dietary needs, leading to improved health outcomes for 6 pets and a 58% increase in repeat service bookings.
  • Demonstrated excellent communication skills while resolving client concerns, improving overall approval ratings by 62%.
  • Resolved product issue through consumer testing.
  • Worked alongside veterinarians to perform routine wellness checks on boarded pets, identifying early-stage medical conditions in 15 cases per month.
  • Monitored the behavioral health of 3 animals daily, identifying any irregularities and ensuring prompt medical assistance to minimize health complications.
  • Assisted in post-operative care and handled minor procedures alongside veterinarians to expedite recovery, reducing average recovery times by 81%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented a comprehensive inventory tracking system for animal food and care supplies, resulting in a cost reduction of 31% while maintaining optimal stock levels.
  • Contributed to a procedure, streamlining medical record organization, reducing filing errors by 78% and improving access for veterinary staff.

Affiliations

  • Pet Professional Guild (PPG) Member
  • North American Veterinary Community (NAVC) Member
  • Join Dog Gurus Educational Programs 2019 to build experience
  • Association of Information Technology Professionals
  • American Humane Society Volunteer Network
  • Institute for Applied Animal Behavior Member 2015
  • National Association of Professional Pet Sitters (NAPPS)
  • Certified Animal Safety and Protection Practitioner (CASP)
  • International Council of Nurses
  • Local Animal Rescue Group Member Raleigh

Certifications

  • First Aid/CPR Certified
  • Pet Safety Certification by program
  • Vaccine and Disease Management for Animal Handlers Certification
  • SHRM Certified Professional (SHRM-CP)
  • Fear Free Certified Professional
  • Pet First Aid Training through Red Cross
  • Online Certification in Animal Welfare and Ethics
  • Animal Care and Handling for Therapy Dogs
  • PetTech CPR, First Aid & Care Certification
  • Google Certified Professional Cloud Architect

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